Control Room Alarm Response Technician

Position Overview

Control Room Alarm Response Technician – Groton, CT. Provides critical 24/7 technical support to ensure rapid response, triage, and resolution of alarm conditions and operational issues across the Pfizer Groton site. Works 12‑hour DAY shifts on the DuPont Schedule and serves as the site‑wide “Do‑It‑Now” resource to minimize downtime and support uninterrupted scientific operations.

• Monitor and respond immediately to alarm conditions across the site, including the central chiller plant, support systems, and numerous validated and non‑validated Building Management Systems (BMS).
• Perform triage, assessment, first‑response troubleshooting, minor repairs, operator care, and escalation under the direction of the Control Room Operator (CRO).
• Provide on‑site immediate response to eliminate travel delays for on‑call personnel, enabling rapid triage and repairs that minimize impact on laboratory and scientific operations.
• Conduct proactive facility rounds and tours of all mechanical spaces, substations, and critical areas to identify and correct issues such as leaks, abnormal noises, odors, or operational deviations before they impact reliability.
• Maintain a vigilant “eyes and ears” approach throughout the facility, recording data, completing data sheets, and correcting operating equipment deviations based on readings.
• Monitor BMS to ensure space conditions remain in accordance with scientific requirements, supporting operational continuity and regulatory compliance.
• Review all planned and communicated shutdowns daily to maintain 100% real‑time preparedness.
• Operate and line up utilities distribution systems (chilled water, nitrogen, steam, air, and lab waste) while executing corrective actions for abnormal events or system failures.
• Execute preventive maintenance tasks under the Operator Care Program during nights and weekends to allow day‑shift technicians to focus on backlog reduction and priority initiatives.
• Support Amentum’s Good Catch Program by promptly identifying, documenting, and mitigating potential risks to personnel, equipment, and site operations.
• Collaborate closely with CROs and trade teams to deliver timely customer notifications, real‑time updates, and effective issue resolution.
• Perform minor repairs or control equipment resets on non‑operating equipment as needed and notify technicians for repairs beyond the scope of the role.
• Provide skilled “Do‑It‑Now” technical support across mechanical, instrumentation, and BMS systems to lower long‑term maintenance costs and support high‑uptime performance for the entire facility.

• Demonstrated experience with large industrial boiler operations, steam turbine and auxiliary systems, gas turbine and auxiliary systems.
• Strong maintenance acumen with proven ability to troubleshoot, diagnose, and resolve complex operational and mechanical issues.
• Familiarity with HVAC systems, support system operation, and air handlers.
• Familiarity with large chiller plants, cooling towers, and associated support equipment, including knowledge of refrigeration cycles and process cooling.
• Ability to perform minor repairs or control equipment resets on operating or non‑operating equipment as needed.
• Ability to take readings, measurements, and complete data sheets; make informed decisions based on those readings.
• Understanding of research building layouts and area criticality, including familiarity with building utility isolation valves.
• Operation and monitoring of chilled water systems in the Central Utilities Buildings, along with distribution of nitrogen, steam, air, and lab waste.
• Provide first‑response customer service for alarm conditions, including appropriate escalation.
• Extensive technical expertise in operations, BMS, process instrumentation, general maintenance, and mechanical systems.

• Knowledge of Microsoft Windows, Word, Excel, Outlook, and SharePoint.
• Ability to communicate clearly via phone and to work closely with customers during site emergencies.
• Excellent oral and written communications, interpersonal skills, and ability to articulate solutions that provide value to the customer.
• Acc…