Field Service Specialist

Location:

Mississippi (Ideal: Forest, MS)

• Manage the Hatchery Inovo Process for Zoetis; execute Best-in-Class Customer Service Programs.
• Perform scheduled preventive maintenance on electrical/mechanical equipment/assigned biodevices.
• Provide electrical/mechanical support and perform emergency repairs at customer locations as needed.
• Understand and follow electrical schematics.
• Participate in territory after-hours support and repairs.
• Serve as primary Zoetis Field Service Technician contact for assigned hatcheries.
• Complete required reporting and procedures (visit scheduling, site contacts, parts usage priorities, site cart management, certification program, and vehicle/equipment maintenance).
• Manage the Inovo process for 3-5 hatcheries.
• Manage the Zoetis Operator Training Program for 25+ customer employees.
• Facilitate vaccine and sanitation preparation for Zoetis devices.
• Support and conduct the Zoetis Process Evaluation Program.
• Collect and report information in the Zoetis Fieldaware System.
• Follow all safety procedures; maintain regular communication with supervisor.

• Associate degree in electro/mechanical systems (or related) and/or bachelor's degree in poultry science (or related).
• Experience may substitute for education; typically 1-5 years related experience.

• Bilingual (English/Spanish) preferred.
• Proven mechanical aptitude; strong organizational skills; self-starter.
• Critical thinking/problem solving and judgment.
• Effective communication with multiple customer management levels.
• Basic computer skills (Word/Excel/Outlook).
• Ability to interpret and communicate hatchery Air Plating Program results.

• Work in hatchery environments with potential hazards; heat/humidity.
• On-call for unsocial hours (nights/weekends/holidays).
• Lift 25+ pounds; travel 60-80% (up to 30% overnight).