Consultant, Customer Service Rep, Hospitality ​/ Hotel ​/ Catering

Position: Holiday Consultant
As a  Holiday Consultant  at   , you will be a key contributor in curating personalized travel experiences for domestic and international leisure travellers. This role focuses on crafting memorable vacation packages based on individual customer preferences, budgets, and travel styles. You will use your destination knowledge, customer service skills, and travel expertise to build detailed itineraries, recommend experiences, and support clients throughout their journey.

The ideal candidate combines passion for travel with strong consultative skills to deliver high satisfaction and repeat business.

Key Responsibilities:

Custom Itinerary Planning:  Design and suggest personalized holiday packages based on client preferences, travel dates, budgets, and special interests.
Destination Knowledge:  Maintain up-to-date knowledge of popular domestic and international travel destinations, including sightseeing options, cultural activities, and seasonal trends.
Client Engagement:  Build and nurture client relationships through regular follow-ups, detailed consultations, and proactive travel suggestions.
Travel Research & Recommendations:  Research and recommend destinations, hotels, sightseeing, and activities aligned with the clients expectations.
Booking Management:  Coordinate bookings for flights, hotels, transfers, sightseeing tours, visas, and insurance to ensure a hassle-free experience.
Issue Resolution:  Provide timely solutions to any travel disruptions or client concerns during or before the trip.
Sales Conversion:  Use consultative sales techniques to convert leads into confirmed bookings and meet monthly revenue targets.
Collaboration with Vendors:  Coordinate with DMCs, hotels, and other service providers to negotiate the best rates and build custom packages.
Customer Feedback Loop:  Collect and act on customer feedback to improve service quality and enhance the overall travel experience.
Market Trends Awareness:  Stay informed about emerging travel trends, new destinations, and competitor offerings to ensure Ease My Trip  maintains a competitive edge.
Preferred Candidate Profile:

Experience:

2 to 5 years in customer-facing roles within the travel or tourism sector, preferably handling customized holiday packages.
Educational Background:  Graduate in Travel, Tourism, Hospitality, or Business Administration.
Travel Knowledge:  Deep familiarity with popular holiday destinations, travel seasons, visa rules, and tour management.
Sales & Negotiation

Skills:

Proven ability to upsell, cross-sell, and close deals, especially within domestic and international leisure segments.
Communication

Skills:

Strong verbal and written communication for effective interactions with clients, suppliers, and internal teams.
Tech Proficiency:  Comfortable working with MS Office (Excel, PowerPoint), CRMs, GDS tools (Amadeus, Galileo), and travel booking platforms.
Analytical Thinking:  Capable of understanding client needs and budget constraints to offer the most relevant travel options.
Interpersonal

Skills:

Confident, customer-focused, and able to build lasting relationships through trust and service excellence.
Cultural Sensitivity:  Understand the diverse travel preferences and expectations of various customer segments.
Personality Traits:  Energetic, detail-oriented, well-travelled, and driven to go above and beyond to create perfect holidays.