Senior Director - RCM Operations

Sr. Director - RCM Operations - Gurgaon / Noida

Role & responsibilities

Own end-to-end Back Office RCM performance and collections outcomes for assigned portfolios, including cash acceleration, AR performance, denials management, and revenue realization
Drive predictable, disciplined delivery across quality, productivity, SLA adherence, cost and client commitments.
Enable AI- and automation-led transformation by partnering with Product, Operational Excellence and Technology teams. Scale intelligent automation, denial prediction, auto-resolution, and analytics-driven interventions to improve collections efficiency, productivity, cost-to-collect, and operational predictability.
Own portfolio-level financial performance, including productivity, margins, cost-to-serve and investment effectiveness, supported by rigorous performance management and governance cadence.
Lead BI, reporting, advanced analytics, and data governance across RCM
Accountable for all people outcomes. WIll lead a large Operations team of 2000+ FTEs

Preferred candidate profile

20+ years of progressive leadership experience in large-scale operations with 10+ years of leadership experience in Revenue Cycle Management, with strong understanding of collections, AR, denials, productivity and client performance outcomes.