Head of Operations

Head of Operations  / Business Operations Leader

Location:

Sector 66, Gurugram

Experience:

15+ Years
Work Model:
Full-time | 5 Days from Office
Reporting To:
Co-Founders

Role Overview

We are looking for a highly accomplished and hands-on   senior business operations leader   to lead and scale the overall business operating engine.

Note :
This is   not a conventional Supply Chain, Warehouse, Hub Operations, or Fleet Maintenance role   .

We are looking for a leader who has experience driving   business performance, P&L, revenue growth, profitability, productivity, operational excellence, and large-scale execution   .
The ideal candidate will have the ability to combine strategic thinking with strong execution and will work closely with the Co-Founders to drive business growth and operational performance.

Key Responsibilities
Own and drive overall   business performance, P&L, revenue growth, profitability, and operational efficiency   .
Lead initiatives focused on business growth, expansion, productivity, and performance improvement.
Build and manage scalable operating structures and processes.
Lead and manage large, distributed, and field-intensive teams.
Monitor key business metrics and drive data-backed decision-making.
Identify operational and business challenges through regular engagement with on-ground teams and implement effective solutions.
Drive productivity and efficiency across customer and field operations.
Work closely with the Co-Founders on strategic initiatives and ensure strong execution.
Build scalable processes, governance mechanisms, and performance-management systems.
Balance strategic leadership with hands-on involvement in understanding ground-level business challenges.

Ideal Candidate Profile

15+ years of overall experience   , with significant experience in senior business or operations leadership roles.
Currently or previously working as a   COO, Business Head, Head of Business Operations, VP Operations, VP Business, or a similar senior leadership role   .
Demonstrated experience in   end-to-end P&L ownership, revenue growth, profitability, and business scaling   .
Experience managing large and distributed teams; exposure to managing a  500+ workforce   will be strongly preferred.
Strong experience in high-growth, product-led, startup, marketplace, or field-intensive businesses.
Experience working directly with   Founders, Co-Founders, or CXO-level leadership   is preferred.
Strong analytical, commercial, and data-driven decision-making capabilities.
A hands-on leader who is comfortable engaging with teams on the ground and solving real business challenges.

Preferred Industry Background
Candidates with experience in the following sectors will be preferred:
EV and Mobility
Shared Mobility
Vehicle Rental
Marketplace Businesses
Gig Economy
Last-Mile Platforms
Fleet-Tech
Consumer-Tech
High-growth, asset-intensive or people-intensive businesses

Educational & Professional Pedigree
MBA from a   premier institution   or a strong educational pedigree will be preferred.
Exceptional candidates with a strong professional track record from leading startups or high-growth product companies may also be considered.

Work Environment
This is a leadership role within a  24x7 business environment   . The role requires working from the Gurugram office   five days a week   . While the incumbent may not be required to be physically present in the office on the sixth day, they should be comfortable managing and coordinating with teams as required.

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