Operations Support and Trainer

Job Description

Operations Support and Trainer

This position is responsible for assisting with the planning, coordination, development, and delivery of comprehensive training programs for custodial and operational staff. This position provides hands-on instruction and support to ensure employees have the knowledge and skills necessary to safely and effectively perform their assigned duties.

The position supports operational leadership by assisting with training curriculum, instructional materials, compliance documentation, safety inspections, inventory management, and operational activities.

• Compensation: Grade 11 of the ESP Salary Scale ($25.66 - $46.41)
• Schedule: 8 Hours/Day
• Work Year:12-Month
• Reports To: Coordinator of Facility Operations
• Role Overview:This position is responsible for assisting with planning, coordination, and delivery of comprehensive training programs for operational staff. The Operations Support and Trainer role helps ensure operations personnel receive high-quality instruction that meets regulatory requirements, promotes safety, and supports operational excellence.
• Education:High School Diploma or GED
• Experience:
  • Five (5) years of satisfactory experience in commercial cleaning, custodial services, building maintenance, or a closely related field.
  • Three (3) years of progressively responsible experience leading, mentoring, coaching, and training employees.
  • Three (3) years of progressively responsible experience using a Computerized Maintenance Management System (CMMS) and inventory management systems.
• Knowledge/Skills/Abilities:
  • Knowledge of custodial, building maintenance, and operational procedures, including the proper use of tools, equipment, cleaning products, and mechanical equipment.
  • Knowledge of safe work practices and procedures applicable to custodial and building operations.
  • Ability to demonstrate and provide hands-on training in the proper use of custodial tools, equipment, and mechanical equipment.
  • Ability to operate and demonstrate the proper use of a variety of mechanical and operational equipment.
  • Ability to develop, organize, and deliver training to individuals and groups with varying levels of experience and skill.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to establish and maintain effective working relationships with employees, supervisors, administrators, and other stakeholders.
  • Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams, as well as database management programs.
  • Ability to use CMMS and inventory management systems to maintain accurate records and documentation.
  • Strong organizational skills and attention to detail.
  • Demonstrated mechanical aptitude and ability to troubleshoot routine operational issues.
  • Ability to interpret and follow applicable safety procedures, manufacturer instructions, and operational guidelines.
  • Possess and maintain a valid driver's license with no court-ordered restrictions.
  • Ability to adjust work hours on an irregular basis based on operational requirements.
• Attendance:Regular and predictable attendance is an essential function of this position.
• Accommodations: Ability to perform essential job functions with or without reasonable accommodations.

• Associate Degree or higher from an accredited institution in facilities management, business administration, education, occupational safety, or a related field..
• Professional certifications related to custodial services, facilities management, safety, training, or building operations.
• Experience and knowledge of building, fire, and life safety codes.
• Experience with procurement of materials, supplies, and equipment.
• Experience developing training programs, lesson plans, instructional materials, or standard operating procedures.
• Knowledge and experience utilizing adult learning principles and effective instructional practices in small and large group settings.
• Experience working in a school, government, institutional, or other large facility environment.

• Training and Staff Development
  • Plan, coordinate, and deliver training for custodial and operational staff in the safe and effective performance of assigned duties.
  • Provide hands-on instruction in interior cleaning procedures using hand tools, powered equipment, and mechanical equipment.
  • Provide instruction on the proper operation, care, cleaning, maintenance, and storage of custodial and operational equipment.
  • Assist supervisory staff in identifying training needs and developing training plans to address identified needs.
  • Conduct orientation and onboarding training for newly hired custodial and operational employees, as assigned.
  • Provide refresher training and remedial instruction when operational or performance needs are identified.
  • Maintain current knowledge of industry standards, equipment, products, procedures, and best practices related to custodial and building operations.
• Safety and Compliance
  • Conduct monthly safety inspections of assigned…