Field Service Technician - Lifecycle Services

Overview

Job Title:

Field Service Technician

Level: Experienced

Location:

WECO - Hammonton, NJ, 08037

Position Type:
Full Time

Travel:
Up to 75% regional travel during busy seasons (August to November). Pre-employment drug screen, physical and background check required.

WECO – A Duravant Company. With over 30 years of optical color and sorting expertise, WECO designs, manufactures and services electronic sorters for fruit and nut processing industries worldwide.

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits and training services.
• Conduct training with customer personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment.
• Perform quality control tests on repaired equipment, as needed.
• Achieve service delivery goals including response time, first-time fix and customer satisfaction rates.
• Communicate effectively with field service management and internal service support teams to efficiently resolve customer issues.
• Provide technical support to customers via phone and email, including off-hour and weekend emergency technical support on a scheduled rotation.
• Document all service activities timely and accurately.
• Provide equipment reliability feedback to quality engineering and collaborate on improvements.
• Attend training classes and technician meetings as required.
• Comply with industry, company and customer safety practices.

• High School Diploma or equivalent required.
• EE, EET, EECS or Industrial Electronics degree is a plus.
• Strong mechanical and electrical background required.
• Must be at least 21 years of age, have a valid driver's license, a good driving record and ability to obtain a passport.
• Experience and ability to travel extensively, up to 75% during season, including overnights as necessary and some weekends throughout the week away from home.
• Travel for a minimum of 1 week / 4 weeks maximum.

• Frequently sit, stand, stoop, kneel, bend, crouch, walk, talk, hear, and use hands to finger, handle, or touch objects or controls.
• Occasionally climb and work in high places; reach with hands and arms above the shoulders.
• Occasionally lift, push, or pull up to 100 pounds.

• Regularly exposed to moving mechanical parts, moderate cold and moderate heat depending on time of year and location.
• Noise level is usually moderate, can be loud at times.
• Occasionally exposed to fumes or airborne particles.

• Medical, Dental, and Vision coverage.
• Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA), when allowed by tax law.
• Paid life insurance and disability insurance, with options to purchase additional coverage.
• Paid Maternity Leave.
• Optional coverages:
  Long-term Care, Accident Insurance, and Critical Illness Insurance.
• 401(k) plan with company match.
• Educational Assistance reimbursement.
• Accrued Paid Time Off (PTO).
• 10 paid holidays annually.

• Employment is contingent upon successfully completing pre-employment drug screen, criminal history check, social security verification, and reference check.
• WECO is an Equal Employment Opportunity (EEO) employer and complies with applicable nondiscrimination laws.
• Reasonable accommodation requests for the employment process can be made to the Human Resources Department.
• WECO participates in E-Verify.