Field Service Technician - Lifecycle Services

WECO - A Duravant Company

With over 30 years of optical color and sorting expertise, California-based WECO designs, manufactures and services electronic sorters deployed worldwide for the fruit and nut processing industry. WECO equipment serves sectors such as tomato sorting on the harvester, walnut and pecan line sorting and drying, hops kiln moisture monitoring, and small fruit sorting of blueberries, cranberries, olives, coffee cherries and wine grapes.

The Field Service Technician works closely with Sales Managers, Engineers and Operations Leaders to exceed customer expectations on every assignment. The role involves traveling to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades and modernizations. The Technician is also responsible for delivering total equipment lifecycle management services including installation, start‑up/commissioning, preventive maintenance, emergency repairs, audits and training.

75% regional travel is required during busy seasons from August to November and the position requires a valid driver’s license and a good driving record.

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services.
• Conduct training with customer personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment.
• Perform quality control tests on repaired equipment as needed.
• Achieve service delivery goals including response time, first‑time fix, and customer satisfaction rates.
• Communicate effectively with field service management and internal service support team to efficiently resolve customer issues.
• Provide technical support to customers via phone and email, including off‑hour and weekend emergency technical support on a scheduled rotation.
• Document service activities accurately and timely.
• Provide equipment reliability feedback to quality engineering and collaborate on improvements.
• Attend training classes and technician meetings as required.
• Comply with industry, company, and customer safe‑working practices.

• High School Diploma or equivalent required.
• EE, EET, EECS or Industrial Electronics degree is a plus.
• Strong mechanical and electrical background required.
• Must be at least 21 years of age, have a valid driver’s license, a good driving record, and ability to obtain a passport.
• Experience and ability to travel extensively, up to 75% during season, including overnights and some weekends.
• Travel for a minimum of 1 week/maximum 4 weeks.

During the duties of this job the employee is frequently required to sit, stand, stoop, kneel, bend, crouch, walk, talk, hear, and drive; use hands to finger, handle, or touch objects or controls. On occasion, the employee may need to climb and work in high places, and reach with hands and arms above the shoulders. The incumbent must occasionally lift, push, or pull up to 100 pounds.

The work environment is characterized by moving mechanical parts, moderate cold and moderate heat depending on time of year and location. Noise levels are usually moderate but can be loud. The employee may be occasionally exposed to fumes or airborne particles.

• Medical, Dental, and Vision coverage
• Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA), when allowed by tax law
• Paid life insurance and disability insurance, with options to purchase additional coverage
• Paid Maternity Leave
• Optional coverages:
  Long‑term Care, Accident Insurance, and Critical Illness Insurance
• 401(k) plan with company match
• Educational Assistance reimbursement
• Accrued Paid Time Off (PTO)
• 10 paid holidays annually

Employment with WECO is contingent upon successfully completing a pre‑employment drug screen, criminal history check, social security verification, and reference check. WECO is an Equal Employment Opportunity (EEO) employer and complies with all applicable state and local nondiscrimination laws. Individuals needing a reasonable accommodation for any part of the employment process should contact the Human Resources Department. WECO participates in E‑Verify.