Product Tech HS Lvl 2

PURPOSE

The Furniture Repair Technician is responsible for repairing and refinishing furniture at the distribution centres, stores, in our guests' homes or virtual. CORE DUTIES

• Inspect of all assembled products in the run lane for delivery and assess if products can be repaired or must be replaced.
• Restore product to like-new conditions using proven techniques, including refinishing, re-upholstery, painting, etc.
• Repair damaged stock, wood, fabric, leather, and metal furniture using approved methods.
• Understand and follow all safe work practices and rules, including WHMIS.
• Document and complete service reports and paperwork, including inventory control information.
• Completion of electronic paperwork within our software platform
• Communicate any issues (mechanical or otherwise) on the service vehicles.
• Attend training on furniture repair topics.
• Inspect and validate the repair parts.
• Understand, follow, and ensure compliance with all safe work practices and rules.
• Assure compliance with all Company policies and procedures.
• Demonstrate the company’s values in all aspects of their work performance.
• Participate in our National Certification program.
• Other duties: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required, or which
• may change over time, and which can be changed at any time, with or without notice. SUCCESS METRICS
• Speed to guests.
• Safety Compliance

The Furniture Repair Technician is responsible for repairing and refinishing furniture at the distribution centres, stores, in our guests' homes or virtual. CORE DUTIES

• Inspect of all assembled products in the run lane for delivery and assess if products can be repaired or must be replaced.
• Restore product to like-new conditions using proven techniques, including refinishing, re-upholstery, painting, etc.
• Repair damaged stock, wood, fabric, leather, and metal furniture using approved methods.
• Understand and follow all safe work practices and rules, including WHMIS.
• Answer guests' questions during in-home repairs.
• Document and complete service reports and paperwork, including inventory control information.
• Completion of electronic paperwork within our software platform
• Communicate any issues (mechanical or otherwise) on the service vehicles.
• Attend training on furniture repair topics.
• Inspect and validate the repair parts.
• Understand, follow, and ensure compliance with all safe work practices and rules.
• Assure compliance with all Company policies and procedures.
• Demonstrate the company’s values in all aspects of their work performance.
• Participate in our National Certification program.
• Other duties: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required, or which
• may change over time, and which can be changed at any time, with or without notice. SUCCESS METRICS
• Completes per hour.
• Perfect repair index
• Speed to guests.
• Safety Compliance

• Previous repair, set up and/or warehouse experience.
• Good computer skills with working knowledge of Microsoft Office products and the ability to learn in-house computer programs.
• Good verbal communication skills.
• Demonstrate the company's Values.

• High School diploma with two years of practical work experience in furniture repair, including upholstery, leather repairs, and wood refinishing.
• Combination of education and experience will be considered. CORE COMPETENCIES
• Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience.
• Good physical condition with stamina to lift at least 50 – 100 pounds.
• Able to conduct physical work in warm and cold conditions.
• Operates various equipment and tools WORK PARAMETERS

• Ability to work evenings, weekends, and holidays as required.
• Driver’s License Required.
• A satisfactory Criminal Record Check is required.
• Some exposure to solvents.
• Ability to lift 50-100 lbs.

• 0% - 24% 25%- 49% 50%-74% 75%- 100% Seeing:
  Must have close vision, distance vision, color vision, peripheral vision, depth…