Field Service Technician

Overview

Fives Group is seeking a Field Service Technician.

Fives Group, headquartered in Paris, France, is an industrial engineering group founded in 1812 that designs and supplies machines, process equipment and production lines for the world's largest industrial groups including the aluminum, steel, tube and pipe, glass, automotive, aerospace, logistics, cement and energy sectors. Fives has achieved sales of over $2 billion with a team of over 9000 employees and a network of over 100 operational units in over 25 countries.

• Install, demonstrate, qualify, repair, or alter independently Fives machines (mechanically, electrically, and CNC) or associated equipment in customer facilities. Perform these duties following verbal or written instructions given by Tech Support, Service Coordinator or Service Manager, or using information contained in drawings, service documentation, or other user documentation.
• Operate machines and associated equipment in customer facilities to demonstrate or qualify equipment, or observe qualification runs conducted by customer personnel. Ensure machine accuracy and quality are in accordance with specifications.
• Notify Tech Support or Service Coordinator when deviations from specifications occur, or when problems are encountered. Write complete service reports in accordance with procedures.
• Instruct customer personnel to operate, maintain and/or repair machines and equipment, emphasizing necessary safety precautions. Notify customer of any unsafe operating practices observed.
• Provide input for the improvement and development of company products.
• Maintain regular and predictable attendance and the ability to work overtime and/or on "off-shifts" as required by business needs.
• Travel extensively, primarily on the road visiting customers and/or vendors, both nationally and internationally.
• Collaborate with others and interact with customers and colleagues on a routine basis.
• Adhere to safety and operational guidelines. The work involves the physical demands described below and may require reasonable accommodations to enable performance of essential functions.

• Associate's degree (A.A) or equivalent; two to four years related experience and/or training; or equivalent combination of education and experience.
• Valid Driver's License; ability to obtain a passport and credit card.
• Ability to read and understand international print symbols.
• Ability to use general hand tools and read, analyze, and communicate technical information.
• Ability to travel up to 85-90% of the time.
• Ability to work with mathematical concepts, and to apply fractions, percentages, ratios, and proportions to practical situations.
• Good working knowledge of word processing and spreadsheet software; familiarity with internal service systems and communication systems.

• Ability to read, analyze general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to present information and respond to questions from groups of managers, clients, and customers.
• Positive attitude, professional appearance, and effective communication to support the Company’s image and service quality.

• Up to 85-90% travel; extensive time on the road, including multiple weeks away with weekends at home.
• Flexibility to adjust travel arrangements based on customer or company needs.
• Travel is primarily domestic with opportunities for international travel.

• Health, Dental, Vision, Life, Disability, Holidays, Personal Time Off, 401K & IRA, and more.