Field Service Technician

Service Technician

Pro Smoker | Hartford, WI

Forge your career with PS Seasoning and Pro Smoker - global leaders in flavor innovation, smokehouse technology, and thermal processing.

With more than 100 years of combined expertise, Pro Smoker designs and manufactures the most trusted commercial smokehouses in the industry - right here in Hartford, Wisconsin. In just the past two years, our organization has doubled in both workforce and revenue, growing to more than 300 employees including food scientists, master meat crafters, culinary experts, and thermal processing specialists.

Our American-made industrial smokehouses combine state-of-the-art technology, quality craftsmanship, and unmatched customer service - and they power meat and protein operations around the world.

When you join Pro Smoker, you're not just taking a job - you're joining an award-winning team that helps shape the future of the global protein industry.

Position Overview

As a Service Technician, you are the face of Pro Smoker in the field. You'll install, start up, troubleshoot, repair, and maintain industry-leading smokehouse equipment while delivering an exceptional customer experience.

This is a hands-on, problem-solving role for someone who thrives on technical challenges, enjoys travel, and takes pride in helping customers succeed.

You'll report directly to the Director of Operations and collaborate closely with our technical and service teams.

What You'll Do

• Install, start up, repair, and maintain Pro Smoker equipment
• Build, install, and test electrical control panels in-house
• Program PLCs and smokehouse control systems
• Perform scheduled preventive maintenance at customer sites
• Troubleshoot electrical and mechanical issues onsite and remotely (phone/email)
• Create detailed service reports following each visit
• Manage service projects, including scheduling and shipping coordination
• Update troubleshooting manuals and documentation
• Respond quickly and effectively to customer needs
• Advise customers on equipment performance and make upgrade recommendations
• Collaborate cross-functionally to ensure seamless customer support

Overnight travel may be required.

What You Bring

• High school diploma or GED (technical degree preferred)
• Strong electrical and mechanical troubleshooting skills
• Experience with PLCs and computer control systems
• Ability to read and interpret wiring schematics
• Excellent problem-solving ability and attention to detail
• Strong communication and customer service skills
• Self-motivated with strong time management skills
• Valid driver's license with a good driving record
• Ability to lift up to 55 lbs
• Ability to stand for up to 8 hours and work on ladders

Why Pro Smoker?

• Be part of a fast-growing, industry-leading organization
• Work on innovative, American-made equipment
• Make a direct impact on customers across the country
• Join a collaborative, knowledgeable, and passionate team
• Build a long-term career in a company that's investing in its people

If you're ready to bring your technical expertise into a role where no two days are the same - and where your work truly matters - we'd love to meet you.

Apply today and help power the future of protein.

Pro Smoker is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Pro Smoker participates in E-Verify and will verify employment eligibility for all new hires.