IT Service Desk Technician

Atkore is a leading provider of electrical, safety, and infrastructure solutions operating a global network of manufacturing and distribution facilities.

An IT Service Desk Technician located in our Harvey, IL office reports to the Manager of IT Infrastructure and Operations. The role provides first‑level technical support for incidents and requests reported to the IT service desk, including incident triage, research, and resolution. Responsibilities also include supporting and maintaining shop‑floor systems and equipment on the manufacturing floor.

• Analyze and resolve incidents/requests related to application software or hardware.
• Log and track incidents from identification through resolution in incident‑management software.
• Communicate with service resources and customers to ensure timely resolution, request fulfillment, and complete communication.
• Escalate or engage other service desk resources for incidents beyond scope.
• Document resolutions, update internal procedures, and maintain staff knowledge bases.
• Create a positive customer support experience and build strong relationships through active listening, problem solving, and timely communication.
• Collaborate with internal teams to understand current and future equipment needs.

• Bachelor’s degree preferred;
  Associate’s degree required.
• 2–4 years of technical support experience in a manufacturing environment.
• Strong process orientation and attention to detail.
• A+ (or equivalent) certifications preferred.
• Competency in MS Office Suite and Windows 10.
• Basic user and security‑group administration via Active Directory.
• Willingness to learn evolving company and industry applications and technologies.
• Strong customer‑service orientation.
• Excellent technical troubleshooting, written, and verbal communication skills.
• Excellent organizational and time‑management skills.
• Proven analytical and problem‑solving abilities.
• Hands‑on support capability.
• Knowledge of Azure/Intune, basic scripting, remote support tools, basic computer hardware, peripherals, Active Directory, Dell equipment, and ticketing systems.
• Understanding of key performance indicators (KPIs).

• Within 3 months: complete new‑hire immersion, tour a plant, build stakeholder relationships, understand Atkore’s systems and user base, and identify needed training.
• Within 6 months: deepen understanding of the environment, grasp team KPIs, and conduct knowledge‑sharing sessions with L1 and L2–L3 teammates.
• Within 12 months: handle a broad range of service‑desk issues and specialize in an area of excellence.

Annual salary is $52,160 – $71,720, depending on competencies, experience, and other factors. Additional compensation may include overtime, shift differentials, bonuses, commissions, stock, and other incentives.

• Medical, vision, and dental insurance
• Life insurance
• Short‑term and long‑term disability insurance
• 401(k)
• Paid time off and holidays
• Leave required by federal, state, or local law

Benefits are subject to vesting and eligibility requirements.

Applications are being accepted on an ongoing basis.