Mobile Associate, Retail Sales

Responsibilities

• Proactively engages with a broad range of customers in a highly‑traffic retail environment
• Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions
• Leverage digital self‑serve tools during customer interactions and the onboarding process
• Identify customer needs and use solution‑based selling techniques to demonstrate the value of T‑Mobile products and services
• Recommend wireless solutions, and an onboarding solution centric to helping customers understand how to self‑serve and utilize the T‑Mobile app
• Deepen relationships with customers and ensure their satisfaction
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources
• Review personal results, current promotions, and updates on the Hub to be Customer Ready
• Continuously learn and improve skills to provide the best possible experience for customers
• Partner with nearby store locations to properly/fully on‑board customers
• Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
• Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report lost keys or assets to manager
• Actively reach out to potential customers to drive sales activity in location
• Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers
• Perform price overrides for specialty offers specific to National Retail
• Build relationships with nearby leadership and teams to help support customer experience from account set up to device support and account servicing

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred
• Customer Satisfaction
• Effective at balancing customer experience and performance goals
• Team Building
• Competitive drive and confidence to succeed in a fast‑paced sales environment