Automotive Mobile Diagnostic Technician

• Apply technical knowledge to assist customers
• Answer inbound and outbound phone calls in support of the Autel scanning unit
• Answer technical questions relating to scanning procedures of the Autel unit
• Conduct research to understand, explain, and resolve technology issues on vehicles
• Perform all-purpose duties as assigned

• 2+ years of prior experience as a Diagnostic technician required
• I-CAR & ASE certifications preferred
• Must currently have or be willing to obtain proper tools to successfully complete job duties as assigned
• Must be able to pass all pre-employment screenings including background checks
• Minimum age requirement of 21+ years
• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Ability to read and understand instructions, written estimates, and work orders
• Effective verbal and written communication skills
• Work through competing priorities and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Must be eligible to work in the U.S. with no restrictions
• Protech uses E-Verify to confirm the identity and employment eligibility of all new hires

Demonstrates expertise as a Diagnostic Technician with strong technical knowledge of Autel scanning units and the ability to provide effective customer support. Capable of conducting research to resolve technology issues and adapt to a fast-paced environment while ensuring excellent communication.

• Diagnostic Technician Experience
• Autel Scanning Unit Knowledge
• I-CAR Certification
• ASE Certification
• Effective Communication Skills

• Technical Knowledge
• Scanning Procedures
• Research Skills
• Problem Resolution
• Physical Activity Capability

• Customer Service
• Adaptability
• Verbal Communication
• Written Communication

• I-CAR Certification
• ASE Certification

• Vehicle Technology
• Pre-Employment Screenings
• E-Verify
• Work Orders
• Written Estimates

• Autel Scanning Unit
• Diagnostic Tools