Senior Housekeeping Manager

Job Description

What you will be doing:

• Support and oversee daily housekeeping operations across guest rooms, public areas, heart‑of‑house, and uniform services.
• Ensure all assigned areas consistently meet Fairmont, & LQA cleanliness and presentation standards.
• Maintain a visible, hands‑on leadership presence and lead by example in delivering professional, engaging, and personalized service.
• Create a welcoming environment for guests and proactively address service concerns with timely follow‑up.
• Conduct daily inspections of guest rooms, public areas, storage areas, and back‑of‑house spaces; ensure corrective actions are completed.
• Coordinate with Engineering address maintenance issues and preventative care.
• Identify opportunities for operational improvements and support the implementation of updated procedures.
• Supervise, coach, and support housekeeping colleagues in alignment with brand service standards.
• Lead daily briefings and contribute to service training sessions that inform, motivate, and develop the team.
• Assist in onboarding and training new colleagues, including safety, equipment use, and chemical handling.
• Provide ongoing feedback and support performance management, including coaching and corrective action as needed.
• Promote colleague engagement initiatives and contribute to a positive, respectful, and professional work environment.
• Maintain clear and effective communication with colleagues, leaders, and supporting departments.
• Support scheduling efforts based on occupancy, business levels, and labor standards.
• Monitor time and attendance to ensure compliance with break policies and labor guidelines.
• Assist with payroll review and corrections to ensure accuracy.
• Support execution of productivity targets and departmental labor controls.
• Assist with managing inventory of cleaning supplies, guest amenities, chemicals, linen, and uniforms.
• Monitor stock levels, support ordering processes, and help control costs and minimize waste.
• Support oversight of the uniform program, including inventory, laundering, and coordination with tailoring services.
• Ensure colleagues have the tools, equipment, and resources needed to perform their duties effectively.
• Ensure adherence to departmental policies, procedures, and service standards.
• Support compliance with Fairmont brand standards, & LQA requirements.
• Participate in self‑audits, brand audits, and corrective action follow‑up.
• Ensure lost & found procedures are followed consistently.
• Maintain a safe working environment and ensure compliance with all safety, sanitation, fire, health, and security regulations.
• Reinforce proper use of PPE and safe work practices at all times.
• Attend departmental and operational meetings as required.
• Support continuous improvement initiatives and special projects.

Perform additional duties as assigned by the Director of Housekeeping.

• College graduate or equivalent experience is preferred.
• Previous leadership experience in housekeeping required.
• 3 years of housekeeping experience required, preferably in luxury setting.
• Able to communicate well in English both verbally and written.
• Computer proficiency with MS Office, Alice, Uni Focus Labor Management system, and Opera Cloud preferred.
• Must be able to coach, counsel and develop employees.
• Must be able to motivate by example either on the production floor or, in a classroom environment.
• Must have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome, in a challenging work environment.
• Able to establish, and maintain a safe working environment according to OSHA regulations, that would protect both the employee and coworkers.
• Must be flexible with working mornings, evenings, weekends and holidays.
• Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow‑through.
• Excellent communication and organizational skills.
• Positive attitude.
• Must have a professional image and personality.
• Strong interpersonal and problem‑solving abilities.
• Sense of initiative to surprise and delight guests.
• Highly responsible & reliable.
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
• Committed to…