Nail Technician

Job Overview

The Nail Technician performs professional nail, hand and foot treatments. Must possess a thorough knowledge of the nails, including a basic knowledge of hand and foot massage techniques and a neat application of polish, possess excellent cleanliness and sanitation skills and be willing to train with the spa specific treatment protocols.

• Arrives on time for scheduled shift, prompt with each appointment, and perform services within the appropriate time allotted for the service
• Receives guests for their services on time and in a courteous and polite manner
• Provides consistent and professional nail, hand, and foot treatments in accordance with spa protocols and accepted certification practices; accurately perform nail, hand, and foot services as booked by the guest
• Properly opens and closes each shift according to Standard Operating Procedures; properly care for equipment and uses appropriate amounts of product to assist with cost controls; uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
• Provides accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation; possesses complete knowledge and understands all services and products offered to actively promote services and promotions; actively promotes home care programs, meeting retail sales goals
• Maintains a working knowledge of the Company’s property, as well as special events on and near property, to advise guests of the same whenever possible
• Responds to guest requests, complaints or inquiries professionally, courteously and promptly; provides accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction; ensures a maximum level of guest service and satisfaction is achieved and maintained
• Develops ability to work without constant direct supervision and remains at assigned post for extended periods of time; performs preparation work, properly cleans and restocks room as required
• Regularly attends, participates in and supports training and staff meetings for the Spa
• Assists in all areas of the spa operation, including locker room and fitness center as needed or requested
• Ensures confidentiality with respect to guest information
• Communicates to management any and all occurrences involving staff or guests in the spa that require attention
• Maintains a positive attitude and contributes to a quality work environment
• Other duties and responsibilities as assigned

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment – required
• Must be twenty-one (21) years of age or older
• Currently hold and maintain a Cosmetology License or Nail Technician License from the state of Illinois – required
• Previous spa or salon experience – required
• Must successfully pass job interview, including a guest service audition
• Capable of adding, subtracting, multiplying, and dividing in all units of measure
• Demonstrate all aspects of hospitality, professionalism, prompt and courteous service, positive demeanor in stressful situations, and attention to detail at all times
• Must be efficient, productive, and maintain an on‑time schedule of appointments; able to receive the various services that are offered on the spa menu and be a model for training new therapists when requested
• Must have enthusiasm and possess excellent customer service skills; enjoy working with people and possess a friendly personality; be a team player
• Must be able to lift, pull, push, and/or carry items weighing in excess of fifty (50) pounds; be able to stand and/or walk for entire shift
• Excellent written and verbal communication and listening skills; must be able to comprehend instructions furnished in oral, written, or diagram form
• Must be able to work effectively in a fast paced, high volume environment; ability to portray a calm and composed demeanor under stress
• Must be able to operate standard office equipment – phones, computers, etc.
• Willing to work odd and irregular…