Environmental Services Technician

Major Responsibilities

Clean/disinfect assigned area(s) by washing walls, doors, door frames, ceilings, patient televisions, windows, furniture, tile, fixtures, appliances, floors, and equipment with appropriate cleaning solutions using procedures and following schedules specific to each item. Assigned area(s) may include, but are not limited to, patient rooms, offices, meeting rooms, rest rooms, elevators, stairwells and other areas of the hospital and/or off-site facilities.

• Operates various equipment following department procedures.
• Uses chemicals and solutions following department policy.
• Keeps work areas in orderly, clean and safe condition.

Demonstrates a commitment to satisfying customer needs and exceeding customer expectations.

• Utilizes AIDET with both internal and external customers, meeting system goals.
• Demonstrates ability to identify and resolve interpersonal conflicts constructively when dealing with fellow associates.
• Demonstrates a positive, supportive attitude to patient families and other personnel in emergency and non-emergency situations.
• Displays patience and tact when dealing with other hospital personnel.
• Presents the department in a positive manner to all contacts.
• Maintains courteous and pleasant attitude to patients, families and other contacts.
• Maintains confidential patient and departmental information.
• Utilizes the appropriate chain of command in resolving complaints, grievances or problems.

Use appropriate procedures following patient discharges.

• Thoroughly washes and sanitizes beds when patients are discharged; makes beds with clean linen in accordance with department procedures.
• Thoroughly cleans and sanitizes entire room and washroom when patients are discharged, utilizing established department procedures.
• Use appropriate germicide in disinfecting rooms.

Select cleaning materials and supplies appropriate to the job and transports them to the work area.

• Clean all assigned areas utilizing the established department procedures.
• Replenishes supplies such as paper towels, toilet tissues, soap, etc.; pick up additional supplies from the environmental services storeroom when needed.
• Routinely collects waste; sanitizes all garbage cans.
• Observes and follows Standard (Universal) Precautions, Infection Control Policies, and departmental policies and procedures.
• Clean or sanitize after emergency spills as requested.
• Place full, tied bags of soiled linen in linen chutes.
• Ensures a safe, clean, attractive environment for patients, visitors and associates at all times.
• Washes hands thoroughly throughout the day; follows and adheres to hospital handwash policy.

Preparations and safety practices for cleaning materials and procedures.

• Prepares detergents, germicidal solutions and other cleaning/disinfecting solutions according to established formulas.
• Sweeps, dust mops, and wet mops floor areas and spot cleans carpets using appropriate solutions.
• Shampoos furniture, carpets and rugs using appropriate equipment and supplies and adhering to applicable schedules.
• Identifies types of soil and uses proper solutions as outlined in departmental policies and procedures.
• Handles chemicals and solutions following departmental policies.
• Ensures all chemicals and solutions are in properly labeled containers.
• Adheres to safety regulations as outlined in departmental policy and procedure.

Move equipment and furniture for cleaning, rearrangement and/or relocation. Arrange furniture and equipment in an orderly fashion, and in accordance with applicable floor plans, after cleaning assigned area(s).

• Arrange furniture for meetings, workshops and community affairs as required.
• Cleans equipment and notifies supervisor of equipment needing repair.
• Appropriately reports safety hazards.
• Returns unused supplies to the storage area, cleans carts and equipment and ensures all items are replaced in an orderly manner.

Collects and/or distributes soiled and/or clean linens, as required. Collects trash and/or waste from all areas of the hospital, as required.

• Collects hazardous and medical waste according to procedures established by the Infection Control Committee. Sanitizes all garbage/waste disposal containers.
• Separates regular and recycled trash according to procedure.

Demonstrates commitment to professional growth and competence.

• Attends all mandatory departmental and hospital meetings and in-services.
• Completes annual CBTs required.
• Follows written department goals and objectives, and reviews annually with managers.
• Seeks education and learning experiences in areas of identified growth needs and reviews progress during annual evaluation.

Maintains responsibility for attendance and punctuality within the hospital policy and procedures; plans for time off in advance and follows departmental guidelines.

• Maintains proper attendance as outlined in the Hospital Policy and Procedure…