Patient Clinical Appointment Scheduler

DEPARTMENT: Clinical Services

POSITION TITLE: Clinical Scheduler

REPORTS TO: Clinical Supervisor

JOB TYPE: Full-Time

This position is critical to our patients receiving timely access to behavioral health services and the continuity of care while enrolled in our Certified Community Behavioral Health Clinic (CCBHC). The Clinical Scheduler will have the essential responsibility for scheduling individual and group appointments and follow-up with the clients regarding missed appointments. The Clinical Scheduler will work alongside the Clinical Assignment Team.

• AA Degree or some college preferred.
• Knowledge of Electronic Health Records systems, Microsoft Suite, and other scheduling software.
• Demonstrated ability to work collaboratively with clinical therapists, case managers, etc.
• Demonstrate excellence in communicating with professional staff and clients.
• Evidence of reliability and timeliness in performing assigned duties.
• Must be over 21 years of age.
• Two (2) years minimum clerical and administrative experience.

• Exemplary customer service and telephone etiquette skills
• Excellent interpersonal and strong verbal communication skills.
• Excellent organizational and problem-solving skills.
• Multi-tasking, follow-through skills, including strong attention to detail.
• Excellent work ethics including attendance and punctuality.

• Overall responsibility for scheduling individual and group appointments for The Link & Option Center, Inc.’s, clinical staff in the Central Scheduling System.
• Coordinate transportation needs for clients with their Case Manager/Recovery Support Specialist as needed.
• Conduct reminders for clients 24 hours in advance regarding their appointments.
• Conduct follow-up with clients regarding missed appointments.
• Reschedule clients as necessary.
• Schedule all initial therapy appointments utilizing central scheduling system.
• Ensure that clinical staff and supervisors are aware of client appointments.
• Schedule clients for Urgent or Routine appointments as outlined in the Central Scheduling workflow/protocol.
• Manage re-occurring appointments as requested by assigned clinician.
• Monitor and ensure maximum utilization of clinician schedules in the Electronic Health Record System.
• Work collaboratively with Case Managers/Recovery Support Specialists to ensure outreach and engagement for clients who are at risk of being lost to care (i.e. missed appointments and unable to contact).
• Manage the scheduling of “session rooms” at each location.
• Manage alerts in the Electronic Health Record System (DrCloud) inbox for Case Management Recovery Support (CM/RS) assistance with clients who are “No-Shows” and unable to contact.
• Perform receptionist duties including greeting clients, maintain client sign-in sheets, ensure that clients are connected with their appointments.
• Ensure that the offices are maintained in a clean and professionally presentable manner.
• Maintain office supplies requisition form to ensure that office supplies are ordered are adequate to support the functions of the office.
• Work collaboratively with the Electronic Health Records Systems Administrator as needed.

Pay: $25.00 - $30.00 per hour

• Health insurance
• Paid time off

Work Location:

In person