Banquets Supervisor

Job Overview

The Banquet Food and Beverage Supervisor is responsible for effectively using all assigned Banquet food and beverage personnel to achieve maximum operating results, revenue enhancements and tracking, and cost of goods control. Ensures that guests’ service needs in the banquet areas are identified and implements programs designed to ensure proper guest service. Provides leadership and direction for assigned employees in the banquet areas and supports all casino initiatives throughout the property.

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focusing on our guests. The resulting creation of wealth will grow opportunities for all.

• Assists Banquet Manager in implementing programs designed to provide beneficial changes in assigned operations, improvement in the operations impact or interaction with customers, improvement in the operation's ability to reduce or contain costs or generate additional revenue
• Helps develop and implement customer service training programs as needed;
  Ensures that the banquet areas support the casino by providing outstanding service during events and meetings.
• Assist Banquet Manager in implementing cost control procedures and standards of performance;
  Administers scheduling programs to ensure the highest service levels with maximum productivity
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
• Acts immediately on all customer complaints and takes corrective action as needed
• Oversees personnel changes in assigned outlets and recommends action regarding hiring, promotions, demotions, and release of personnel
• Reads and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments, and scheduled entertainment from disseminated pre-shift information
• Assumes special projects as needed at the direction of the immediate supervisor
• Ensures sufficient inventories are maintained to meet the needs of the operation
• Other duties & responsibilities as assigned

please ensure you meet the listed requirements prior to applying

• High School diploma or GED required or currently enrolled and complete a GED program within 6 months from start date as a condition of continued employment
• Associate's Degree in Related field– required
• OR Two (2) years’ Food and/or Beverage Supervisory experience– required
• OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality F&B Department– required
• OR Two (2) years’ experience in the hiring position’s Department– required
• Must be twenty-one (21) years of age or older
• Experience in multi-shift, complex organizations;
  Problem solving and decision-making ability
• Must have extensive knowledge of food products and service techniques
• Must be familiar with financial data and cost control techniques
• Excellent interpersonal, customer service, communication, team building, and problem-solving skills are required
• Excellent verbal and written communication skills
• Ability to coordinate multiple tasks at once with minimal direction
• Ability to compile, compute, and analyze pertinent data needed for reports
• Ability to work with computer-based time and attendance, and/or client-booking systems, as well as the Micros Point of Sale system
• Must be able to lift and carry up to forty (40) pounds; must be able to work independently and as part of a team
• Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment
• Ability to adequately and successfully perform all aspects of this position
• Must possess a high level of maturity, dependability, and punctuality
• Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out…