IT Tech

Job Overview

The IT Technician I assists other IT team members in providing technical and end user support on the following application systems:
Gaming, Point of Sale, Property Management, Financial Applications, and other installed application systems. Maintain a working knowledge of the Microsoft Office Suite, Microsoft Windows XP/7, and other applications as designated. Make help desk calls to customers.

• Answers technical questions, resolves user complaints, researches issues, and assists the IT Department with the maintenance of all application systems hardware and software.
• Maintains security and backup procedures for all application systems.
• Assists with software and hardware installation/upgrades.
• Effectively troubleshoots user problems with application software and hardware.
• Primarily focuses on Level I‑II (user, technician) application support.
• Prepares system documentation and communicates issues back to level II, IT management, vendor support personnel, and end users.
• Identifies “quick fix” requirements to the supervisor, utilizing quality assurance and application testing.
• Participates in the on‑call rotation. On‑call hours are between 12 am – 8 am.
• May be requested to follow other job‑related instructions and perform other duties subject to all applicable state and federal laws.
• Other duties and responsibilities as assigned.

• High School diploma or GED required, or currently enrolled and successfully completing a GED program within 6 months from start date as a condition of continued employment.
• Must be twenty‑one (21) years of age or older.
• A+ Certification—preferred.
• Must have a sound knowledge of computer software and hardware (a skills test will be administered).
• Must have a thorough understanding of software applications and professional business processes.
• Ability to think logically and troubleshoot technical issues from discovery to root cause.
• Excellent written and oral communication skills; should be able to describe and present business ideas and concepts in a clear, concise, and understandable manner to technical and non‑technical individuals.
• Must have a passionate commitment for extraordinary levels of service quality and customer satisfaction.
• Willing to work odd and irregular hours including nights, weekends, and holidays.
• Willing to travel and participate in training as recommended or required.
• Must have an occupational license (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position.

$20.30–$25.05 per hour, with starting pay based on factors such as experience, qualifications, and skills.

Eligible full‑time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.