Clinical Nursing Supervisor; RN - Oncology

Major Responsibilities

• Clinical Care and Health Outcomes - Provides support in the delivery of quality clinical care. Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team. Takes a lead role in assisting the clinical team to meet/exceed CI goals. Assists physicians and associates in managing patient registries.
  • Ensures monthly office inspection checklist and other required audits are conducted in a timely manner.
  • Ensures AMG standing operating procedures are followed.
  • Oversees approved site research activities. Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required.
  • Holds clinical staff accountable to AMG rooming standards.
  • Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up.
  • Demonstrates appropriate action and takes a lead role in emergency situations. Assures timely response to emergency calls by staff.
  • Identifies, evaluates, and resolves potential safety problems; including equipment maintenance issues.
• Patient Satisfaction and Operations - Collaborates with the manager/director and physician leadership to maintain an environment that is patient centered as evidenced by open access; including but not limited to same day appointments, future appointments made, referrals within the group, adherence to test result reporting guidelines, positive patient comments, and meeting/exceeding Key Result Area (KRA) goals.
  • Monitors data on a monthly basis, reviews with clinical staff and physicians and jointly develops improvement plans to meet/exceed established patient satisfaction targets.
  • Holds self and others accountable to AMG Service Standards, Behaviors of Excellence, AIDET and MVP.
  • Participates and promotes processes to improve patient satisfaction. Assesses patient flow and reduces wait times; keeps patients informed of delays.
  • Maintains a professional image in compliance with AMG clothing and grooming standards, and wears AMG identification tags at all times.
  • Follows through on patient complaints and conducts service recovery where identified.
  • Fosters a pleasant and professional environment in person and over the phone using prescribed scripting and telephone standards.
  • Ensures adequate clinical staffing by developing schedules and assignments and making adjustments as needed.
  • Assists in coordinating managed care issues and nursing updates.
  • Evaluates service levels and procedures such as wait-times, message management and appointment availability; engages staff in resolution of issues.
  • Actively rounds on patients, associates and physicians to ensure the team has necessary resources and tools; participates in team huddles.
• Associate Engagement/Human Resources – Collaborates with the practice manager on human resource functions related to associates to ensure continued quality, development and retention reflecting the Advocate
  
  Experience of creating the best place for associates to work and achieve associate satisfaction scores consistent with AMG goals and standards. Provides leadership to create an environment where associates are motivated to do their best, are recognized for good work and achieve goals for associate satisfaction.
  • Conducts regular staff meetings and daily huddles with associates. Documents meetings using Stoplight Report.
  • Conducts performance reviews on time.
  • Demonstrates effective time management, problem-solving, collaboration and conflict resolution skills.
  • Ensures manager is fully informed of key events or issues that impact practice operations.
  • Provides ongoing performance feedback to associates through coaching and mentoring. Orients and provides training to new associates. Documents orientation, training and required competencies to ensure associates are proficient in job requirements.
  • Seeks opportunities to further educate and develop the associates and enhance leadership skills.
  • Ensures all associates maintain certification and all required continuing education units (CEUs).
• Growth and Funding our Future – Supports…