Security Dispatcher

Job Overview

The Security Dispatcher is responsible for communication between the casino and security officers. The dispatcher serves as the "go-to" person for the entire facility, acting as the communication hub, help desk, and general receptionist for back‑of‑the‑house. Contact comes via radio, telephone, window access, and walk‑in. This position involves a high level of guest contact and customer service.

Wind Creek Security Teams operate 24 hours a day, 7 days a week. Days and shifts are assigned to meet the needs of the organization and may include week‑end and holiday shifts.

• Answer phones and radio messages for medical/EMT responses, 911 calls, and other emergency situations; log call details and obtain useful camera coverage where possible.
• Control the radio net and direct responses according to procedures.
• Screen non‑team members and verify authorization for entry into BOH.
• Work effectively in a stressful environment.
• Ensure visitors and vendors sign in/out and issue/retrieve temporary badges.
• Verify that all team members, vendors, or other authorized persons may enter the facility.
• Operate various computer applications and maintain knowledge of computer functions.
• Monitor multiple radios and phones from different internal departments.
• Receive messages and direct intent according to procedure.
• Monitor CCTV cameras.
• Accept and log lost and found items, including items from Hotel rooms.
• Maintain fleet vehicles: control keys and record required entries on the activity log.
• Maintain controlled keys and document issue/receive according to procedure.
• Monitor alarms on the annunciation panel and make notifications according to procedures.
• Coordinate EMS, local law enforcement, managers, security officers, and the general population of the property in response to emergencies and notifications.
• Demonstrate good organizational skills.
• Make records of events and activities.
• Perform other duties and responsibilities as assigned.

(please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and expected to complete a GED program within six (6) months of the start date as a condition of continued employment.
• Must be twenty‑one (21) years of age or older.
• One (1) year of experience in law enforcement, corrections, or other security dispatch capacity preferred.
• Experienced and proficient user in Microsoft Word; a skills test will be administered and the candidate must achieve at least a 70% pass rate.
• Excellent writing and verbal communication skills; a skills test will be administered and the candidate must achieve at least a 70% pass rate.
• All candidates are required to participate in a panel interview. Candidates may also be asked to demonstrate required skills through realistic job preview scenarios and role‑play observed by the panel of interviewers.
• Experience in customer relations or guest services.
• Must complete/pass BASSET and Title#31 training as a condition of employment.

• Pay range: $15.00 – $18.75 per hour (dependent on experience level and skill set).
• Voluntary full‑time benefit offerings include group medical, dental, vision, and life insurance; a flexible spending account (FSA) option;
  Employee Assistant Program (EAP); paid time off; 401(k) with matching; shift differential; and discretionary quarterly bonuses.