Security Officer

Description

The Security Officer I is responsible for controlling access to the casino, patrolling the gaming floor and other areas of the property, and maintaining a visible presence to deter any potential security threats or incidents. The Security Officer I will act as the initial point of contact for guests, providing a welcoming experience while also enforcing security measures. The Security Officer I may also assist in transporting guests using company vehicles.

Overall, the Security Officer I requires a strong commitment to customer service, a keen eye for security risks, and the ability to handle situations with professionalism and efficiency.

The Security Team operates 24 hours a day/7 days a week. Days/shifts are assigned to meet the needs of the organization, and are subject to change to meet the needs of the organization. Positions include weekend and holiday shifts.

• Identifies all under-age patrons seeking to enter any Wind Creek Hospitality facility by requiring valid identification for any patron that appears under the age of 30 years of age
• Prevents access to the gaming floor for anyone under the age of 21
• Walks the casino floor looking for issues or problems requiring security attention
• Maintains focus and concentration in the face of distractions
• Follows and adheres to standardized operational procedures
• Monitors alcohol consumption and ensures that alcohol does not leave the property
• Exhibits enthusiasm and provides a warm welcome to patrons entering or leaving the building; outgoing, friendly, helpful personality and a positive attitude - as to uphold WCH Values
• Prepares written reports to document incidents
• Transports guests in company vehicles
• Initiate and prepare Security Incident Reports
• Escort chips, cash, and table game drops per company procedures and regulatory requirements
• Report any criminal or suspicious activity without hesitation
• Ensure the department adheres to all regulatory, departmental, and Company policies and procedures
• Communicate any violations of Company policies and procedures as well as any regulatory requirements
• Perform duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program
• Safeguard the overall integrity of gaming
• Other duties & responsibilities as assigned

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• One (1) year law enforcement, military, or other security capacity
  - required
  • OR One (1) year of experience in a front of the house position within WC
    - required
    • AND successfully complete at a minimum of 80% pass rate basic Security Officer training program within sixty (60) days of employment
      - required
• Must be able to meet and maintain a departmental physical fitness standard
  - required
  ; the security department may conduct a test that is comparable to the below requirements:
  • Must be able to lift and carry up to 100 lbs for a distance of 300 feet within 120 seconds
  • Must be able to climb 4 flights of stairs in 80 seconds
  • Must be able to run 350 ft in 90 seconds
  • Annually re-test for all physical requirements
• Must complete BASSET training and certification and Title 31 training as required as a condition of employment
• Basic first aid, CPR and AED certification required within 90 days of employment
• Must successfully pass job interview, including a guest service audition and report writing exercise
• Must be able to stand and/or walk for entire shift
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
• Must have a current State driver’s license and an insurable driving record; for purposes of driving company vehicles-preferred

• Pay range - $15.00 - $20.00 (The base pay will depend on factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses.