Maintenance Manager; Lease

Position: Maintenance Manager (Lease-Up)
MAINTENANCE MANAGER (Lease-Up)

Location:

New Albany, OHPay: $27-30/hrJOB DESCRIPTION Thrive Community Management is built upon a shared passion - a devotion to create meaningful relationships. The kind that make us better people, that fill our lives with authenticity. We are inspired by our work, by our ability to create for those looking for community - for a place to call home, for neighbors to build real and lasting friendships with, for a place to create memories for a lifetime.

POSITION SUMMARYWe are seeking a hands-on, solutions-oriented Maintenance Manager to lead maintenance operations for a new lease-up multifamily community. This role is critical to the successful launch and stabilization of the community and requires a leader who thrives in a fast-paced, evolving environment while maintaining high standards for quality, safety, and resident experience.

The Maintenance Manager will oversee all aspects of community maintenance operations, including setting up the maintenance shop, establishing preventative maintenance programs, coordinating unit turnover readiness with construction, and ensuring the community is fully operational throughout all phases of lease-up. The ideal candidate is organized, adaptable, calm under pressure, and willing to do what it takes to support occupancy goals and operational success.

This position requires a proactive leader who can balance daily maintenance operations, vendor coordination, construction collaboration, and resident service while helping build the operational foundation of a brand-new community.

REPORTS TO:

Community Manager, Director of Community Management

RESPONSIBILITIES, EXPECTATIONS, AND DUTIES Lease-Up & Community Transition Support Lead maintenance operations during all phases of lease-up and community stabilization.

Coordinate and participate in unit turnover walks and transitions from construction to community management.

Identify and document punch-list items, warranty concerns, and quality assurance issues in collaboration with construction teams.

Ensure apartment units, amenity spaces, common areas, and back-of-house operations are move-in ready.

Establish and organize the onsite maintenance shop, tools, inventory, equipment, and operational procedures.

Assist in developing preventative maintenance programs and service protocols for the new community.

Maintenance Operations Prioritize, assign, and complete maintenance service requests in a timely and professional manner.

Oversee daily maintenance operations including HVAC, plumbing, electrical, carpentry, appliance repair, painting, grounds, and general repairs.

Track and manage work orders to ensure completion, quality, and resident satisfaction.

Maintain community appearance, safety, and operational functionality at all times.

Participate in on-call rotation for evenings, weekends, and emergencies as required.

Ensure all work is completed in compliance with company standards and applicable local, state, and federal regulations.

Leadership & Team Development Lead, train, and support maintenance team members to ensure accountability and operational excellence.

Coordinate vendor and contractor work to ensure quality, timeliness, and budget compliance.

Assist in hiring, onboarding, training, and performance management of maintenance staff.

Foster a positive, team-oriented culture focused on responsiveness, professionalism, and ownership.

Budget & Operational Oversight Assist in managing maintenance budgets, purchasing, and inventory controls.

Review and approve vendor invoices, supply orders, and maintenance-related expenses.

Conduct regular property inspections and identify areas requiring immediate or preventative maintenance attention.

Support operational reporting, forecasting, and capital planning efforts.

Resident Experience & Customer Service Deliver responsive, high-quality service to residents and internal teams.

Address maintenance concerns with professionalism, urgency, and strong communication.

Help create a clean, safe, and welcoming living environment throughout the lease-up process.

Support resident retention by ensuring excellent service and consistent community standards.

Assist with other…