Maintenance Manager Job Highland area,Indiana USA,Maintenance/Cleaning

Maintenance Manager

The Maintenance Manager is responsible for overseeing daily maintenance operations across the Company, ensuring that all facilities, equipment, HVAC, refrigeration, and related systems are maintained in safe, efficient working order. This position supervises maintenance technicians, coordinates work assignments, and ensures timely completion of repairs, preventive maintenance, troubleshooting, and special projects.

The Maintenance Manager partners with store leadership, facilities management, outside vendors, and contractors to address equipment issues, building maintenance, HVAC and refrigeration needs, and regulatory compliance. This role supports uninterrupted store operations by minimizing downtime, protecting perishable inventory, promoting preventive maintenance, and ensuring safe, compliant, and cost-effective operations.

Key Accountabilities:

Supervise, schedule, and coordinate maintenance, HVAC, and refrigeration technicians, providing training, guidance, and support to ensure high performance.

Assign, schedule, and oversee work orders for repairs, preventive maintenance, emergency calls, and special projects across stores and facilities.

Oversee the installation, inspection, troubleshooting, repair, and replacement of building systems, HVAC units, refrigeration systems, walk-in coolers/freezers, and related equipment.

Ensure all maintenance activities meet safety, sanitation, OSHA, EPA, refrigerant handling, environmental, and company compliance standards.

Monitor maintenance requests from store leadership, prioritize tasks, and ensure timely resolution to minimize equipment downtime and product loss.

Perform regular inspections of facilities, equipment, HVAC, refrigeration, and building systems to identify and address issues proactively.

Maintain accurate records of repairs, maintenance schedules, service logs, regulatory documentation, and parts inventory.

Coordinate with vendors, contractors, and suppliers for specialized repairs, installations, parts procurement, warranty claims, service contracts, and outsourced repairs.

Collaborate with store operations and facilities teams to plan and schedule equipment shutdowns, upgrades, remodels, and repairs with minimal disruption.

Monitor system performance and recommend energy efficiency improvements to reduce operating costs.

Support capital improvement projects, remodels, and new store openings with maintenance, HVAC, and refrigeration expertise.

Assist with budget planning and cost control for maintenance operations, including parts, labor, service metrics, and vendor expenses.

Train, mentor, evaluate, and develop technicians, ensuring adherence to company policies, safety standards, and industry best practices.

Provide coaching, performance feedback, and corrective action as needed for maintenance team members.

Promote a culture of preventive maintenance to minimize downtime, reduce repair costs, and support overall store operations.

Prepare reports on equipment performance, service metrics, maintenance activity, and budget-related items as needed.

Perform hands-on technical work when needed to resolve critical maintenance, HVAC, refrigeration, or facility-related issues.

Respond to emergency maintenance requests in a timely and professional manner, including evenings, weekends, or after-hours calls as needed.

Perform other duties as assigned to support the facilities, maintenance, and operations teams.

Core Leadership

Competencies:

Situational Leadership: Adapts supervision style to meet the needs of individual technicians, store demands, and operational priorities.

Motivating Others: Builds a strong, engaged maintenance team committed to supporting store operations and service excellence.

Performance Management: Sets clear expectations, monitors work quality, and ensures accountability.

Talent Development: Trains and develops maintenance staff, preparing them for greater responsibilities.

Two-Way Communication: Maintains open communication with store leaders, facilities managers, vendors, and team members.

Change Leadership: Guides maintenance teams through process improvements, equipment upgrades, and system changes.

Business Acumen: Understands the impact of maintenance, HVAC, and refrigeration on store performance, customer satisfaction, product protection, and profitability.

Problem Solving & Decision Making: Identifies root causes of issues and implements effective solutions quickly.

Drive for Results: Ensures timely completion of maintenance work that directly supports uninterrupted store operations.

Total Store Perspective: Balances priorities across all stores to optimize overall company operations.

Core Technical

Competencies:

Technical Expertise: Strong knowledge of commercial refrigeration, HVAC systems, building systems, and maintenance best practices.

Safety & Compliance: Ensures strict adherence to OSHA, EPA, refrigerant handling requirements, and company safety policies.

Planning & Organization: Manages preventive maintenance schedules, work…