Assistant Facilities Manager

Facilities Operations Manager

Support Facilities Operations

Support the Facilities Manager in the day-to-day operation of the Maintenance Department

Monitor the operation and proper use of all equipment and systems throughout the venue

Monitor the use and inventory of spare parts, maintenance supplies, and equipment

Collaborate with the Operations team on building and grounds maintenance priorities

Lead and Develop the Team

Coach, develop, and drive engagement with Facilities Team members and Porters

Ensure all team members are adequately trained, properly equipped, and held to a high standard

Delegate tasks clearly and follow up to ensure timely, quality completion

Support hiring, scheduling, and onboarding of Facilities team members

Manage Costs and Compliance

Control department budgets and spending within established guidelines

Maintain all safety, health, and environmental policies and procedures

Ensure all city, county, state, and federal maintenance regulations are met

Maintain a clean driving record and manage equipment and supply vendors responsibly

Uphold Safety and Standards

Proactively identify and address maintenance issues before they impact guests or Team members

Ensure facilities standards consistently support the overall guest experience

Demonstrate Topgolf's core values:
Fun, One Team, Excellence, Courage, and Caring

Core Competencies for Success

Drives Results | Consistently achieving results, even under tough circumstances.

Pushes the Facilities team to complete maintenance and repair work to a high standard and on time

Maintains focus on venue condition goals even during high-demand or short-staffed periods

Fosters a sense of urgency in the team for resolving issues before they impact the guest experience

Shows determination in the face of complex repairs, equipment failures, or competing priorities

Ensures Accountability | Holding self and others accountable to meet commitments.

Monitors maintenance task completion and holds Team members accountable for quality and standards

Accepts responsibility for department performance and takes action when results slip

Ensures full compliance with safety, health, and regulatory requirements at all times

Follows through on commitments to the Facilities Manager, Operations team, and vendors

Customer Focus | Building strong customer relationships and delivering customer-centric solutions.

Addresses gaps in the team's ability to meet the facility standards that directly impact the guest experience

Ensures maintenance issues are resolved before they affect guests or the overall venue experience

Holds team members accountable for completing work that supports a safe, clean, and guest-ready venue

Aligns Facilities operations and daily priorities to support outstanding guest experiences

Plans and Aligns | Planning and prioritizing work to meet commitments aligned with organizational goals.

Creates realistic maintenance schedules with tasks sequenced for maximum efficiency

Anticipates and minimizes bottlenecks, delays, and equipment failures through proactive planning

Aligns Facilities priorities and daily work plans with the needs of the broader Operations team

Balances preventive maintenance tasks with reactive repair demands in a high-volume environment

Qualifications

3+ years of maintenance experience, with at least 1 year of recent supervisory experience

Experience in building maintenance, equipment repair, and facilities systems

High school diploma or equivalent

Must have a clean driving record

Excellent communication, time management, and organizational skills

A high level of self-awareness, receptivity to change, and integrity

Availability to work varied shifts, including evenings, weekends, and holidays

Must be 21 years of age or older as required by state or local law

Physical Requirements

Ability to sit occasionally for administrative and scheduling tasks including computer and keyboard use

Ability to stand and walk frequently throughout the full shift

Ability to speak and listen clearly throughout the shift with team members, vendors, and leadership

Near and far visual acuity required; corrective lenses acceptable

Ability to lift and carry items up to 50 lb. frequently;…