General Manager

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

General Manager at our retail location: you lead all store operations, including production, sales, and human resources. You develop a professional staff, strive to maximize revenue, and ensure customer and employee satisfaction. You maintain a thorough understanding of production and uphold a high level of product quality. We seek leaders who are committed to teamwork, customer focus, and a passion for doughnuts.

• You serve as a role model for customer-first behaviors according to company standards.
• Build a team of customer-focused employees through coaching and performance management.
• Ensure all products meet Krispy Kreme quality standards and guarantee customer satisfaction.
• Ensure all store physical property is in good working condition.
• Direct and manage store sales efforts, including Hot Light times, retail sales, fundraising, and suggestive selling.
• Achieve business plan objectives and profitability according to store operating plan and established financial goals.
• Demonstrate safety consciousness and promote store safety (e.g., shoes, floor cones).
• Maintain a high level of store sanitation and cleanliness.
• Handle customer complaints/concerns in a timely and professional manner.

• 4+ years’ experience in QSR or retail environment in a management capacity required.
• Must be at least 21 years of age.
• High school or GED.
• Ability to work all necessary work schedules, including holidays/weekends.
• Effective communication skills, both written and verbal.
• Commitment to nurture an equitable, unbiased culture where employees are empowered to showcase their originality.
• Travel Requirements: 0-10%.
• Must be authorized to work in the US without sponsorship.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Exposure to internal and external environmental conditions.
• Shop – fluctuating temperatures and noise levels.
• Exposure to known allergens including but not limited to nuts.
• Adherence to dress code policy applicable to role.
• Noise of a production and/or processing area.

• Weekly Pay
• Career opportunities – we are growing!
• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• PTO
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

Learn more at

• Loving People:
  Our global culture is guided by our Leadership Mix and how we work with one another and give back to our communities.
• Belonging:
  We welcome bold authentic selves and empower originality.
• Loving Communities:
  We strive to inspire joy in our communities and support fundraising initiatives.
• In the U.S., Krispy Kreme donates unsold doughnuts to local food banks and partners with Feeding America and Convoy of Hope to distribute donations.
• In 2022, we helped community groups raise $40 million globally; in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.
• Loving Planet:
  We are assessing greenhouse gas emissions to set reduction goals and are reducing food waste through donations, animal feed, and composting programs.

Krispy Kreme is an Equal Opportunity Employer. We value the diversity of our employees and are committed to an inclusive culture that allows each person to bring their bold authentic self to work.

About Krispy Kreme:
Headquartered in Charlotte, NC, Krispy Kreme operates in more than 35 countries with a network of fresh doughnut shops, partnerships with leading retailers, and an expanding Ecommerce and delivery business. Our purpose is to touch and enhance lives through the joy of Krispy Kreme.

General Manager starting salary is $75,000 per year.