Merchandise Manager

Overview

Store - CHI-HILLSIDE, IL. Lead and support inventory management and merchandising standards and maintenance. Plan for and provide a well merchandised and in-stock store for the customer to shop. Help customers shop and find what they are looking for. Deliver friendly customer service.

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Manage and support the truck processes and lead the teams to ensure standards are met; achieve KPIs and manage the team to achieve their role KPIs
• Manage, execute and support the planogram process (POGs) to standard
• Manage, execute and support the AD set processes
• Manage and execute shrink and safety programs
• Serve as Manager on Duty (MOD)
• Maintain seasonal sets and the feature space to visual merchandising standards
• Assist with interviewing, onboarding, coaching, observing and training of new team members; support Talent Development activities; participate in Performance Management activities of your team; utilize leadership competencies for continued self-development
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni-channel processes
• Cross trained in Custom Framing selling and production

Other duties as assigned by the Store Management as needed to support store operations.

• Retail merchandising and customer service experience preferred

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these functions of your job, please contact supervisor to discuss reasonable accommodation

• Public retail store setting taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; frame shop contains a glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position: $16.00 - $22.20. This position may be eligible for overtime compensation in accordance with state and local laws.

The Michaels Companies Inc. is the leading destination for creating and celebrating in North America, operating over 1,300 stores in 49 states and Canada and online. Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise. For more information, please visit  and , and

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs.

For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at (1800-MICHAEL).

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