HVAC Parts Sales Specialist — Fast-Paced & Impactful

Midwest Applied Solutions is a premier independent HVAC Equipment and Solutions provider in Illinois. Our sales territory includes Chicagoland and Central Illinois. We have 54 employees and represent over 30 equipment manufacturers, offering innovative systems with a flexibility of equipment and solutions to best match each application. We work with industry professionals and end users from the conceptual stage of projects to provide energy efficient, value‐added solutions to their complex problems.

Our overall mission is simple: we want to create value and make a difference every day in our journey to be the best HVAC sales and service organization in the Midwest. We believe we can succeed in that mission by being the BEST provider for our clients, the BEST partner for manufacturers, and the BEST company for our employees.

The Opportunity

Along with our core business we have a Service and Warranty division and a Parts Division. We are currently seeking a Parts Sales position responsible for processing customer orders and responding to customer's inquiries, questions or complaints regarding the Parts Department services and seeks remedies to ensure customer satisfaction and retention.

Responsibilities

• Sell HVAC parts, equipment, and supplies through phone and counter sales, and conduct occasional customer sales calls.
• Research customer needs, identify parts, prepare quotes and proposals, and convert quotes to orders using Great Plains software.
• Serve as a primary point of contact for customers, answering and directing calls professionally, gathering accurate information for parts and bid requests, and providing technical product support.
• Manage customer orders from quote through delivery, including order entry, expediting, invoicing, and follow-up to ensure customer satisfaction.
• Promote product offerings, pricing programs, and current promotions to customers.
• Provide high-level customer service by responding to inquiries, resolving complaints, and determining appropriate solutions in accordance with company policies.
• Communicate with vendors to source, order, outsource, and expedite parts as needed.
• Coordinate parts returns, warranty claims, and customer parts stocking programs.
• Assist with inventory management, including stocking levels, shipment receiving, inventory reconciliation, and database updates.
• Load, unload, pack, ship, and deliver parts, supplies, and equipment as required, including receiving UPS/Fed Ex and other carrier deliveries.
• Maintain accurate documentation including purchase orders, warranties, invoices, and related paperwork to ensure timely customer response and compliance with internal procedures.
• Participate in customer-sponsored events and make occasional small parts deliveries to customer locations or job sites.
• Learn and apply HVAC parts business processes while demonstrating strong organizational skills, customer focus, and flexibility to work overtime or weekends as business needs require.

The Required Profile

• 3-5 years of parts counter sales or equivalent sales experience
• Associates Degree in Business or related field is preferred.
• Computer skills are essential, HVAC Parts background is preferred
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus.

Other Skills/Abilities

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in an office environment and possibly,…