Pathway of Hope Data Reporting & Administrative Specialist

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Detail-oriented and highly organized, this role supports the Social Services Department and Pathway of Hope (POH) program. The position involves working with data, coordinating reports, and supporting program operations in a mission-driven environment.

$28.42 to $33.44 hourly, based on experience.

The POH Data Reporting and Administrative Specialist will provide SIMS technical support for licensed users and complete basic system administrator duties to support the SIMS database. The position will access and provide SIMS data reports upon request that address information on POH enrollments and outcomes. The position will coordinate the completion of national, territorial, and divisional grant reports, including a summary of expenses and activities to address programmatic requirements.

It will also provide administrative assistance to the Social Service Department, Pathway of Hope staff, general assistance in department assignments/projects, and maintain and update Social Service databases and technologies.

• Maintain and assist with data entry, setup and revisions for department databases including SIMS, Excel databases, Lotus Notes Resource Database and Pathway of Hope website.
• Provide SIMS users with basic technical support for data entry, data quality, system setup, and reports.
• Process technical support requests to the appropriate professional staff and assist the Pathway of Hope team in responding to complex requests.
• Coordinate the development of trainings databases, conference/seminar databases, including registration processing.
• Process the allocation, tracking approval and billing of SIMS licenses.
• Assist with updates and redesign of training manuals and supplementary educational materials.
• Assist in development and maintenance of SIMS and Pathway of Hope resources, including the Pathway of Hope website.
• Stay current on software requirements and upgrades, taking classes as appropriate with SIMS, Microsoft Office, and other software.
• Provide assistance with technical equipment and software for staff, e.g. Lanier copier, Go To Meeting , webinars, conference call lines.
• Maintain/manage department network drive.
• Assist staff in preparation for workshops and training sessions, including coordination of copy work and production, assembly and shipping of materials, travel plans and meeting coordination.
• Assist staff in development/completion of special projects, including creating, distributing and summarizing staff and participant surveys.
• Assist with the completion of reports and projects, including Pathway of Hope statistics, evaluation, and consultation reports.
• Assist staff in all aspects of their assigned duties, regularly and in special circumstances as requested.
• Manage the Pathway of Hope reporting documents, including monthly summaries of enrollments and outcomes, SIMS licenses, training tracking system, and process invoices and documentation for departmental budget for program evaluation.
• Complete minutes for Pathway of Hope meetings, including conference calls.
• Assist with all aspects of department trainings, conferences, seminars (database management; meeting coordinating; correspondence; on-site registration; on-site training support).
• Assist in special projects/events as requested to support Pathway of Hope and the Social Service Department, e.g. Chapel, THQ lunches.
• Process reimbursements/travel expenditures, check requests, billing, and payment of invoices, and manage record system…