Billing Coordinator in Hoffman Estates, Illinois

Billing Coordinator

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Billing Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint Technologies becomes the customers' first choice for service. This role provides coordination of projects and service with technicians, sub-contractors and customers within designated Convergint Technology Center (CTC) location.

As a Billing Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Billing Coordinator.

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Prepare and issue invoices for projects and service work (time & materials, fixed fee, recurring services)

Manage project documentation, including COIs, waivers, lien releases, and AIA billing requirements

Manage recurring billing, contracts, renewals, and billing adjustments

Ensure billing aligns with contract terms, pricing schedules, and milestones, and complies with company guidelines, tax rules, and customer playbook

Work closely with project managers to track project progress and billing milestones

Adjust billing based on contract changes, renewals, or usage

Serve as a point of contact for billing inquiries and communicate with clients regarding invoices, payment terms, and discrepancies

Resolve billing discrepancies, errors, or disputes by collaborating with clients and internal teams (sales, operations, services, and administration)

Collaborate with accounts receivable and collections teams to ensure customer payments

May provide support and backup for other areas of the business. May handle calls after hours.

May participate in quality assurance calls/inquiries to customers as needed.

Completes projects and special assignments by determining priorities, managing time, and making adjustments to plans.

Performs other duties and responsibilities as requested or required.

Exceptional telephone and personal customer service skills and ability to work under pressure.

Excellent Microsoft Outlook, Excel, and Word skills.

Basic financial knowledge and skills-ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.

Solid organizational skills and the ability to handle multiple projects tasks simultaneously.

Excellent attention to detail.

Strong verbal, written and interpersonal communication skills.

Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.

Shows initiative - regularly engages in proactive behavior and looks for opportunities.

Strong ability to facilitate a collaborative working environment for customers and team members.

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

10 Company Holidays and Paid Time Off starting at 13 days annually

Fun & Laughter Day Off

Medical, Dental & Vision Plan

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Colleague Assistance Program

Tuition reimbursement

Competitive salary and compensation plan

Vehicle reimbursement plan or company vehicle

Corporate Social Responsibility Day

Cell phone reimbursement (if applicable)

Paid parental leave

Education:

College degree, trade school or equivalent experience

Diploma and/or certificate in Business Administration or related office experience

Preferred Experience:

(but not required):

Dispatch and customer service training

Previous call center, dispatch, or administrative experience

Experience in a construction industry environment