Senior Product Manager, Enterprise Service Solutions

Senior Product Manager, Enterprise Service Solutions

Charlotte, North Carolina, United States;
Hoffman Estates, Illinois, United States;
Hudson, Ohio, United States

Parts Source is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, Parts Source empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.

Parts Source team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

As Senior Product Manager for Enterprise Service Solutions, you will own and expand enterprise capabilities and products within the service solutions portfolio on the Parts Source platform—solutions that unify contracted, depot, and on-demand service into a single, intelligent workflow integrated with a world-class vendor network. You will work across both sides of the service network: healthcare providers and service leaders who depend on equipment uptime, and the vendor and service-provider network that delivers it.

Your charge is to turn a fragmented service landscape into a modular, evidence-based, and increasingly AI-enabled platform experience that reduces downtime, improves service quality, simplifies vendor interactions and management, and delivers financial predictability. This is a market-back, commercially-oriented product role where you'll partner closely with Customer Experience product, Platform, and Engineering teams while owning service solutions strategy, commercial modeling, enterprise workflows, customer and vendor integrations, and the analytics that make the experience valuable for all stakeholders.

Enterprise Service Solutions Strategy & Vision

• Own the strategy, vision, and roadmap for unified service solutions; translate market and customer problems into focused product bets aligned to measurable outcomes—reduced equipment downtime, higher service quality, simpler vendor engagement, financial predictability, and scalable growth.
• Define the evolution of Parts Source's service portfolio from fragmented capabilities toward a modular, evidence-based, and AI-enabled experience.
• Lead cross-functional product strategy with Customer Experience product, Platform, Engineering, and commercial teams to ensure enterprise service solutions integrate cohesively across parts, labor, assets, and technical support.

Continuous Discovery & Evidence-Based Decision-Making

• Maintain a steady cadence of discovery with users, buyers, and the vendor and service-provider network across both sides of the service landscape.
• Use interviews, behavioral data, sales and support signals, and operational evidence to de-risk decisions before committing delivery capacity.
• Practice evidence-based product management that grounds strategy in real customer and vendor problems, competitive insights, and measurable outcomes.

AI-Enabled Service Workflows

• Identify where AI creates genuine value in the service workflow—triage, smart routing, predictive service intelligence, entitlement and coverage decisions, benchmarking, and decision support.
• Shape human-in-the-loop experiences with the trust, explainability, and oversight that a mission-critical healthcare context demands.
• Bring product judgment to what should be automated, assisted, or left to human decision; partner with data, platform, and engineering to deliver intelligent service workflows.

Service Data into Insight & Analytics

• Turn service data into customer-facing and commercial insight; define and deliver analytics, benchmarks, and visualizations that help customers and vendors act—program performance, vendor quality and performance, cost and coverage transparency, and ROI.
• Use data fluency to drive your own product decisions, inform GTM strategy, and demonstrate portfolio value commercially.
• Build…