Customer Service Specialist

Overview

Crystal Clean (CC) is one of the nation’s leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide complete training for this opportunity!

Purpose:

The Customer Service Specialist uses set company guidelines and procedures to monitor and work the company/customer mailboxes while maintaining strong customer relationships.

• Maintain strong customer/internal relationships by:
• Having a positive and helpful attitude
• Having strong follow up and quick response time
• Being able to communicate clearly Company policy and procedure
• Receive and answer customer questions regarding Customer Portal/Bill Pay
• Timely answer customer inquiries coming in through the Company website and the Customer Svc mailbox, including distribution to the servicing branch
• Provide documents requested in the Doc Request mailbox using CCMS, Doclink and RCRA
• Provide W-9’s and COI’s to customers upon request
• Run activity reports as requested
• Email special handling invoices with work orders as needed
• Invoice printing/mailing backup

• Other duties assigned by management

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Adheres to established schedules and deadlines
• Ability to effectively interact with other departments and customers
• Strong problem-solving skills
• Ability to multitask between all duties throughout the day
• Excellent written and verbal communication abilities
• Present a positive image of Crystal Clean to fellow employees, external contacts, the general public

• 1-3+ years Customer Service experience required

• High school diploma or its equivalent

• Proficient in CCMS
• Above average typing skills

While performing essential duties of this position an individual regularly works indoors and may be required to sit for long periods. Individual will be required to regularly talk, hear, see and often reach with hands, stand, walk, use a computer keyboard, mouse, telephone, and other office equipment. Noise level of the environment is generally quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

• The anticipated salary range for this position is $20.00-$23.00/hour
• Health, Dental and Vision insurance
• Wellness Program
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability
• Employee Assistance Program
• Tuition Reimbursement