Processor Supervisor
Job in
Hoffman Estates, Cook County, Illinois, 60179, USA
Listed on 2026-05-16
Listing for:
Hoffenmer, Inc.
Full Time
position Listed on 2026-05-16
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Hoffenmer Inc. is a national U.S. DOT compliance agency known for its innovative and fast-paced environment. We are a people-focused company that invests in employee growth and development while continuing to expand nationwide.
Hoffenmer Inc. is seeking a Customer Service Processing Supervisor to join our growing team. Due to rapid expansion, this role will work alongside an existing supervisor to help lead our processing department.
This is a hands‑on leadership role ideal for someone who thrives in a fast‑paced environment, enjoys developing teams, and is passionate about delivering excellent customer service.
Responsibilities- Supervise daily operations and workflow within the processing department
- Lead, train, coach, and motivate a team of processing agents
- Review and process detailed client information with accuracy
- Respond to customer inquiries and resolve escalated issues or complaints
- Provide clear information about company services to clients
- Maintain accurate records of customer interactions and team activity
- Troubleshoot service issues and implement solutions
- Collaborate with other departments to improve processes and efficiency
- Enforce company policies and performance standards
- Assist in recruiting, interviewing, and onboarding new team members
- Perform other duties as assigned
- High school diploma or equivalent required
- 3+ years of customer service experience
- Previous supervisory or team leadership experience required
- Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving and organizational skills
- Professional attitude with flexibility and a team-first mindset
- Experience in a high-volume customer service or processing environment
- Proven ability to manage team performance and meet deadlines
- Strong attention to detail and accuracy
- $26+ per hour based on experience
- Paid lunch break + complimentary lunches
- Modern, state-of-the-art office environment
- Relaxing break room with movie-theater setup
- PTO, vacation, sick time, and 8 paid holidays
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