Future Hires Customer Care

Job Summary: This position will interact with I-CAR customers, cross functional departments, including instructors and volunteers to effectively support and promote I-CAR products and services. Requiring significant and substantial inbound phone-coverage the successful candidate will provide excellent customer service.

Primary Responsibilities include, but are not limited to, the following.

• Answer incoming inquiries via phone, fax, and e-mail. (100%)
• Confer with customers by telephone or e-mail in order to provide information about products and services, take orders or cancel accounts, or to obtain details of complaints and assist customers.
• Tracking, reporting and keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Assist customers in class registration.
• Resolve customer's service complaints by performing activities such as issuing refund requests.
• Contact customers to respond to inquiries or to notify them of investigation results and any planned adjustments with ownership.
• Work with Sales Center Manager on escalated or unresolved customer grievances.
• Communicate charges for products or services requested.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes and solutions to the customer’s need.
• Proactively promote and provide accurate information on new services or programs while processing incoming calls.
• Process customer requests for student transcripts and certificate re-issues as well as Gold Class or Platinum status updates.
• Answer customer questions on Gold Class and Platinum recognition programs.

Education and Experience:

• High School Diploma or G.E.D required
• Experience working in a call center preferred.
• Telemarketing and/or collections experience preferred.
• Working knowledge of Microsoft Office applications (i.e. word, excel, outlook, etc).
• Excellent people and customer service skills.

Job description:

Job Summary: This position will interact with I-CAR customers, cross functional departments, including instructors and volunteers to effectively support and promote I-CAR products and services. Requiring significant and substantial inbound phone-coverage the successful candidate will provide excellent customer service.

Primary Responsibilities include, but are not limited to, the following.

• Answer incoming inquiries via phone, fax, and e-mail. (100%)
• Confer with customers by telephone or e-mail in order to provide information about products and services, take orders or cancel accounts, or to obtain details of complaints and assist customers.
• Tracking, reporting and keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Assist customers in class registration.
• Resolve customer's service complaints by performing activities such as issuing refund requests.
• Contact customers to respond to inquiries or to notify them of investigation results and any planned adjustments with ownership.
• Work with Sales Center Manager on escalated or unresolved customer grievances.
• Communicate charges for products or services requested.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes and solutions to the customer’s need.
• Proactively promote and provide accurate information on new services or programs while processing incoming calls.
• Process customer requests for student transcripts and certificate re-issues as well as Gold Class or Platinum status updates.
• Answer customer questions on Gold Class and Platinum recognition programs.

Education and Experience:

• High School Diploma or G.E.D required
• Experience working in a call center preferred.
• Telemarketing and/or collections experience preferred.
• Working knowledge of Microsoft Office applications (i.e. word, excel, outlook, etc).
• Excellent people and customer service skills.

We offer:

Why Join I-CAR?

At CAR, we foster a workplace where employees feel valued, supported, and empowered to grow. Our benefits and perks are designed to enhance work-life balance, career development, and overall well-being.

Comprehensive Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Company-paid life and disability insurance
• Employee Assistance Program (EAP)

Work-Life Balance

• Remote and hybrid work opportunities
• Half days before holidays
• Four weeks of PTO, plus paid holidays

Career Growth & Development

• Leadership development programs
• Access to Linked In Learning and professional training
• Opportunities to attend industry events and conferences

Company Culture & Engagement

• Mission-driven work with a focus on innovation and education
• Team-building activities and company events
• Volunteer opportunities to give back to the community

Many employees build long-term careers with I-CAR, with tenures of 5, 10, or even 30+ years. Join us and be part of a team that makes a difference in the industry.

EEO Statement: ICAR is an Equal…