Dental Patient & Insurance Coordinator

Description

The Dental Patient and Insurance Coordinator plays a vital role as a key point of contact between patients, providers, and insurance companies. This administrative position is to support a team of dental professionals and work cohesively alongside them. You will be expected to assist patients with their needs, verify dental benefits, reconciling outstanding insurance and patient AR, obtaining pre-authorizations, and helping patients understand treatment plans and financial responsibilities.

The ideal candidate provides exceptional customer service while maintaining accuracy, compliance, and efficiency.

* Insurance coordination will be dedicated time given to you by office manager*

• Greet and assist patients in person, by phone, and electronically
• Schedule dental appointments, procedures, and follow-ups
• Review treatment plans with patients and explain insurance coverage and out-of-pocket costs
• Collect and verify patient demographic and dental insurance information
• Maintain a welcoming, professional, and patient-centered environment

• Verify dental insurance eligibility, benefits, and coverage
• Obtain pre-authorizations for dental procedures when required
• Submit dental insurance claims accurately and in a timely manner
• Enter insurance payments with accuracy into patients account
• Track claims, follow up on unpaid or denied claims, and resolve discrepancies
• Explain dental billing statements, payment options, and financing plans to patients

• Maintain accurate and confidential patient records in compliance with HIPAA
• Coordinate with dentists, hygienists, and clinical staff to ensure accurate documentation
• Manage referrals to specialists and track insurance requirements
• Collect co-payments and outstanding balances at time of service
• Assist with front desk operations and daily office workflows

• High school diploma or equivalent
• Experience in a dental office (Terminology, procedures, verbage, etc)
• Knowledge of dental insurance plans (PPO, HMO, self-pay)
• Strong customer service and communication skills
• Excellent attention to detail and organizational abilities

• Experience with dental practice management software Eaglesoft
• Familiarity with CDT codes
• Experience with treatment plan presentations and insurance estimates
• Multi-specialty knowledge (Pediatric, endo, perio, ortho)

• Ability to explain complex insurance information clearly to patients
• Critical thinking - problem-solving and follow-up skills
• Professional, friendly, and empathetic demeanor
• Ability to multitask in a fast-paced dental environment