Education Program Administrator

Description

At NACM Connect, the largest regional trade association in the commercial credit and collections industry for the National Association of Credit Management, we are on the lookout for a vibrant Marketing Manager to lead a team of marketing professionals and manage projects directly yourself from our Hoffman Estates, IL office.

We pride ourselves on a culture that emphasizes serving our members with an entrepreneurial spirit. At NACM Connect, our team members wear many hats, fostering a collaborative environment where creativity and initiative thrive.

The Education Program Administrator supports the operations and administration of all educational programs and events, including seminars, classes, webinars, regional meetings, credit conferences, roundtable discussions, and customized workshops. This position plays a vital role in enhancing member and student engagement through effective program design, management, and support.

• Oversee the Institute of Credit (IOC) by collaborating with students and instructors on every facet of the program.
• Schedule classes, exams, and zoom meetings for upcoming semesters.
• Work with instructors/speakers to update and secure presentations and handouts.
• Collaborate with the marketing department to promote, develop, and update eLearning materials for all educational classes and events.
• Prepare and complete pre- and post-event documentation for all educational events and classes.
• On-call technical support / assistance for online classes.
• Receive, organize, and compile all social and educational event registrations in the attendee log.
• Field questions, concerns, or requests related to the IOC classes and designation process.
• Responsible for instructor pay, expense reimbursement, and book orders for educational classes and events.
• Work with Education Manager to improve courses, materials, and practices.

• Register all Credit Conference attendees and coordinate registration fees.
• Collaborate with Education Manager to ensure support materials and event space are prepared for the conferences.
• Proofread marketing materials, eblasts, agendas, biographies, etc.
• Apply for CEU’s for all educational events.

• Monitor and support student progress toward class and designation completion.
• Reach out to students to schedule classes to achieve designation goals.

• Manage the online community for members.
• Serve on Membership Development Committee as staff liaison and contributing member.
• Support in developing and operationalizing onboarding and new membership orientation programs.

• Bachelor’s degree in Education, Business Administration, or a related field.
• Previous experience in educational program design, management, and operations.
• Relevant background in member / student support and retention.
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and familiarity with learning management systems (LMS).
• Ability to travel for Credit Conferences and Regional Meetings.