Director - General Advising Services

ABOUT US

The academic advising department is here to help Harper College students succeed in their education. Advisors assist students with education plans, choosing and area of interest, checking for changes in curriculum and transfer information.

• Education:
  
  Master’s degree in College Student Personnel, Counseling, or related field.
• Experience:
  
  Minimum of three years of advising experience and two years of supervisory experience at the community college level; strong written and verbal communication skills and knowledge of student persistence theory, practice, and assessment.

• Develops and implements a comprehensive advising model that supports the diverse needs of Harper College's student population.
• Establishes short- and long-term goals for the Advising Services department that align with institutional priorities and student success initiatives.
• Collaborates with division leadership and the Centers for New Students to integrate Advising Services with other student‑success initiatives.
• Provides direct supervision to leading and managing the activities related to campus advising services and oversees the daily operations of the Advising Services department.
• Establishes clear performance expectations and conducts regular evaluations for all advising staff.
• Establishes clear roles and responsibilities for general and specialized advisors, coordinator, and front‑desk staff.
• Develops protocols for student transitions between different types of advising.
• Creates standards for advising documentation and case notes in collaboration with the Department.
• Implements quality‑assurance processes for advising interactions.
• Designs and implements targeted advising interventions.
• Analyzes disaggregated student data to identify patterns of inequity in student outcomes and develop strategies to address them.
• Establishes and monitors key performance indicators for advising services aligned with IPEDS outcomes, including retention, persistence, and completion rates.
• Designs and implements a comprehensive assessment plan using Institutional Research systems to evaluate the effectiveness of advising services and interventions.
• Develops equitable caseload assignment methodologies and implements differentiated caseload sizes based on student needs and advisor specialization in collaboration with the Coordinator and Manager of Advising Operations.
• Creates protocols for managing advisor reassignments and establishes expectations for proactive outreach and follow‑up.
• Collaborates with the Coordinator and Manager of Advising Operations on advising systems and software for tracking advisor‑student interactions and outcomes.
• Collaborates with departments throughout campus to ensure strong cross‑departmental relationships with academic areas.
• Partners with Academic Affairs division to develop program‑specific advising resources and pathways.
• Collaborates with the Center for New Students, Enrollment Services, Student Engagement, University Center, Hawks Care, Counseling, and other student support departments to create seamless student experiences.
• Manages and leads the process associated with dismissal, suspension, and reinstatement of students and issues determinations on student statuses; serves as lead on dismissal appeal committee.
• Develops, documents, and regularly reviews advising policies and procedures, and creates changes as needed to maintain optimal operations.
• Designs and manages student communication plans for various student populations and milestones in collaboration with the Department.
• Creates and maintains advising resources, including program guides, transfer information, and career planning materials.
• Collaborates with academic departments on curriculum changes and implications for student pathways, and partners with faculty on early alert programs and academic interventions.
• Supports the development and implementation of Area of Interest initiatives and serves as a member of the Area of Interest Chairs team.
• Develops and revises service delivery processes; and ensures that work is performed in compliance with current college, state, and federal policies.
• Provides…