Service Engineer

Job Details Benefits:

• Insurance (Medical, Vision, Life, and Dental), PTO, 401K, and Overtime.
• Report:
  Service Coordinator.

• Monday through Friday from 8:00 am to 5:00 pm.

• Minimum of 50% travel in multi‑state regions; drive or fly depending on distance (all costs covered by the company).

• Hoffman Estates, Illinois (Employee is expected to work at the Technical Center when not visiting customers).
• Responsibilities:
  Service Engineers are expected to provide customers with maintenance and repair assistance of CNC machine tools on location or by telephone.

• Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad‑hoc special reports pertaining to Service.
• Demonstrating a willingness to help others and be a team member; often working together with Customer Service Engineers.
• Providing assistance and training to Customer Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs, and solicit customer feedback to improve service.
• 3‑5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens, and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and be able to deal with frequent change, delays, or unexpected events.

• Bachelor’s or Associate’s Degree in a related field of study.

• Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching.
• Pushing, pulling, and lifting objects.
• Repetitive foot, leg, hand, arm, shoulder, and torso movements.

• Operating power equipment, sitting at a desk, utilizing computers and phones.

• Lifting or moving up to 50 lbs.