Intake Specialist

Job Summary

The Intake Coordinator is able to multitask utilizing excellent communication skills to ensure that the patient has adequate insurance or payor coverage for the infusion services that are being requested for Arista Care Health to provide. Then communicates the information obtained effectively to all members of the Arista Care Health team.

The Intake Coordinator is able to multitask utilizing excellent communication skills to ensure that the patient has adequate insurance or payor coverage for the infusion services that are being requested for Arista Care Health to provide. Then communicates the information obtained effectively to all members of the Arista Care Health team.

• Communicates in a timely manner the referral source (clinical liaison, discharge planner, medical social worker, clinic nurse) the patients insurance benefits and coverage or non- coverage for services that have been requested for Arista Care Health to provide.
• Effectively communicates with insurance companies and their representatives, agency staff, referral source, patients and family the treatment plan that is being proposed by the referral source for the patient to discharge home safely. Explains the options that may be available for a positive financial patient outcome.
• Obtains ALL the appropriate authorizations necessary from the patient’s insurance provider, then effectively documents ALL the information into the Arista Care Health system. Once authorization has been obtained then the Intake coordinator notifies the Arista Care Health team that the referral is ready to be serviced.
• Participates in the Patient “Referral Huddle Process”, collects the Arista Care Health team and reviews each pending referral and the status of the referral and what still needs to be obtained to ensure a viable and safe referral.
• Maintains all levels of confidentiality and follows HIPPA Guidelines regarding patient information and all proprietary Arista Care Health information.
• Obtains and maintains positive relationships with internal Arista Care Health staff and external Arista Care Health staff.
• May assist the referral source when asked in making additional arrangements for any special medical supplies, appliances or nursing services that may be needed for the patient to transition safely into the home setting or the Ambulatory Infusion Suite.
• Effectively communicates with Marketing, Account Executives, and Pharmacy Staff with possible promotional and educational programs relating to different insurance plans and any changes that possibly may occur within the Insurance Payor, Medicare, or Medicaid marketplace.
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned