Help Desk Specialist; Backfill

Looking for candidates who are able to start this role ASAP. One and done interview process could be starting as soon as next week!!

We are seeking a Service Desk Technician to provide first-level technical assistance and support for end users. This position offers the opportunity to work in a collaborative, fast-paced environment supporting internal teams with day-to-day IT operations. The ideal candidate is dependable, motivated, and able to learn quickly in a hands-on setting.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to user requests in person, by phone, or via email.
• Walk users through troubleshooting and problem-resolution steps.
• Diagnose and resolve technical hardware and software issues.
• Install, modify, and repair computer equipment and peripherals.
• Maintain daily performance of computer systems and ensure optimal uptime.
• Document issues and resolutions accurately in the ticketing system.
• Write and update user guides or training manuals as needed.
• Train users on basic system usage and best practices.
• Run diagnostic programs and reports to identify recurring issues.
• Support and troubleshoot network connectivity (LAN/WAN, VPN).
• Follow up with users to confirm issues are fully resolved and gather feedback.

• Strong communication and customer service skills.
• Basic understanding of Microsoft Windows OS, Office 365, and networking concepts.
• Familiarity with ticketing systems (Service Now, Jira, Zendesk, etc.) a plus.
• Reliable, detail-oriented, and adaptable to changing priorities.
• Team-oriented with a positive, proactive attitude.
• Driven, hardworking, and highly coachable.