Claims Manager , Miscellaneous Medical Facilities Professional Liability

Job Overview

Join Liberty Mutual as a Claims Manager and help lead a team committed to delivering exceptional service, driving results and making a meaningful difference for our customers every day. Liberty Mutual has an immediate opening for a Claims Manager I to lead a Miscellaneous Medical Facilities team. The role serves as a People Leader to the Long Miscellaneous Medical Facilities (MMF) claims team and supports the MMF Claim Product Lead by directing the strategic activities of the claims team consistent with the standards of North America Specialty Claims and GRS NA Claims.

This role reports directly to and supports MMF Claim Product Lead.

Please note: You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices:
Westborough, MA;
Hoffman Estates, IL;
Indianapolis, IN;
Lake Oswego, OR;
Boston, MA;
Las Vegas, NV;
Plano, TX;
Suwanee, GA;
Chandler, AZ; or Weatogue, CT. This policy is subject to change.

• Responsible for performance, development and coaching of staff (including hiring, terminating, performance and salary management).
• Serve as technical resource for claims staff and cross‑functional partners, including Underwriting, Actuarial, Finance and Operations.
• Work with claims team and external attorneys to review coverages, investigate claims, analyze liability and damages, establish adequate indemnity and expense reserves, develop strategies and resolve claims, including direct participation in mediation, arbitration and settlement discussions.
• Perform quality assurance reviews/observations and provide feedback to team as well as action plan for development of team, where necessary.
• Provide regular reports to claims management regarding losses either exceeding or likely to exceed the authority level in accordance with best practices.
• Be able to present effectively, produce appropriate reports and train team in these skills.
• Partner with underwriting managers/team to provide excellent customer service and market to brokers, risk managers and reinsurers. Demonstrate ability to forge and maintain relationships with external customers, effectively resolving concerns and articulating the claims value proposition in advocacy meetings, account renewals and new business prospecting. Present at industry conferences or publish external industry content.
• Lead short‑to‑medium‑term strategic claims activities/priorities for the product line, aligning with the strategic priorities of Iron Health and NAS Claims. Oversee projects assigned by the MMF Claim Product Lead.
• Support company goals of being the most trusted global brand; delivering top quartile profitability; being the best place to work; and achieving scale where it matters. Serve as a role model for high performance to achieve strategic outcomes and leverage diversity of perspectives.
• Other duties as assigned, including delivery on established operational goals and objectives.

• Bachelor’s degree or equivalent training.
• A minimum of 5 years of relevant and progressively more responsible work experience, including at least 2 years of supervisory experience preferred.
• Miscellaneous Medical Facilities, Healthcare Professional Liability or medical malpractice claims experience preferred.
• At least 5 years of claims handling within a technical specialty. Requires advanced knowledge of claims handling concepts, practices, procedures and techniques, including coverage issues, product lines, marketing, and product competition.
• All-lines Adjusters License is required.
• Advanced knowledge of a technical specialty, law and insurance regulations in various jurisdictions.
• Ability to effectively interact with brokers and internal departments.
• Strong verbal and written communication and organizational skills.
• Strong negotiation, analytical and decision‑making skills required.

Pay Philosophy: The typical starting salary range for this role is determined by skills, experience, education, certifications and location. The full salary range reflects the competitive labor market value and provides an opportunity to progress as employees grow and develop. Some roles may include a…