Level 3 Point Of Sale

Role Overview

When needed, forecast daily work and direct the daily tasks of the repair team. Regularly assist Team Lead with leadership responsibilities. Serve as an internal resource to other departments in planning and managing repair work. Act as a resource to other technicians to provide training and solve problems in areas of expertise. Handle escalated issues within assigned product set. Communicate with both internal and external customers, and vendors, to plan work and resolve issues.

Perform repairs on various types of equipment including computers, printers, POS equipment, and hand‑held mobile scanners. Follow all safety procedures while meeting established quality and efficiency standards. Ability to read and comprehend technical documentation (Standard Operating Procedures, Technical Drawings, and Schematics). Evaluate and monitor repair processes and techniques and make recommendations for process and equipment changes that lead to gains in productivity and the quality of repairs.

Responsible for basic soldering. Independently diagnose, define problems, collect data, establish facts, draw valid conclusions, facilitate solutions and resolve complicated repairs. Communicate technical information to technical and non‑technical customers. Perform test programs and run benchmarks for battery and power measurements. Communicate and follow‑through with internal customers to resolve any issues.

• Forecast daily work and direct daily tasks of the repair team.
• Assist Team Lead with leadership responsibilities.
• Serve as internal resource to other departments in planning and managing repair work.
• Provide training and problem solving to other technicians.
• Handle escalated issues within assigned product set.
• Communicate with internal and external customers and vendors to plan work and resolve issues.
• Perform repairs on equipment such as computers, printers, POS, and mobile scanners.
• Follow safety procedures while meeting quality and efficiency standards.
• Interpret technical documentation and drawings.
• Evaluate repair processes; recommend process and equipment improvements.
• Perform basic soldering.
• Diagnose, define problems, collect data, draw conclusions and facilitate solutions.
• Communicate technical information to technical and non‑technical customers.
• Run test programs and benchmarks for battery and power measurements.
• Follow‑through with internal customers to resolve issues.

• 3+ years related experience as a bench or field repair technician.
• Associate’s Degree in Electronics, Computer Science, Information Technology, or equivalent.
• Strong verbal and written communication skills.
• Ability to troubleshoot and solve problems.
• Success working with minimal supervision; self‑directed.
• Ability to lead and mentor others.
• Experience installing and configuring computer software, printers, and scanners.
• Experience repairing laser barcode equipment such as Symbol, Intermec, and Honeywell.
• Component‑level soldering skills.
• Strong attention to detail; thrive in a fast‑paced environment.
• Ability to quickly learn new skills and apply knowledge practically.
• Mechanically inclined; solid understanding of how technologies work.
• Fundamental understanding of PC architecture and components (CPU, memory).
• A+ Certification preferred.

TEKsystems is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.