Office Manager - Hoffman Estates

Position Overview

The Office Manager is responsible for directly managing and developing our Front Office team to ensure consistent processes and high level of customer support before, during, and after our sales. The Office Manager role will directly oversee all aspects of the front office processes, including title work, customer service, clerical processes, and sale day services. The Office Manager is a role based on site size needs.

This role is not visa eligible.

Lead the Front Office Team:

• Lead the front office team to ensure maximum efficiency of our administrative processes, including title work, customer service, accounts receivables and invoicing.
• Maintain and apply a strong working knowledge of state motor vehicle regulations, accounts receivable procedures, and standard office practices.

• Front Office, Titles, Block Clerks

• Lead auction activities to drive retention, profitability, customer experience, and safety. Monitor and ensure adherence to systems, policies, procedures, and performance standards.
• Influence and lead others as a people, customer, and business manager. Engage with customers and employees in a transparent, reliable, and positive manner
• Participate in the development and execution of strategic plans, goals, processes, and objectives, ensuring alignment with those of the company. Identify and implement appropriate staffing and scheduling needed based on workload and volume.

• Proactively communicate information to team members, providing a clear understanding of expectations, performance measures, and goals. Collaborate with stakeholders to optimize processes.
• Oversee day-to-day activities of assigned team; identify team’s strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve.
• Provide training, mentoring, and accountability to direct reports and succession planning through appropriate coaching, leadership development, training, and performance management.

• Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.
• Conscientiously work in ways that decrease the possibility of injury to yourself or other team members due to spills or other preventable hazardous conditions.

• Bachelor's degree preferred
• High School Diploma or GED equivalent
• Minimum 5 years of industry related experience, preferably with automotive business offices or a state title department
• Minimum 1 year of leadership/supervisory experience
• Demonstrated knowledge of state motor vehicle regulations
• Proven ability to multitask while maintaining attention to detail
• Ability to effectively delegate tasks to team members.
• Confidentiality and integrity while handling sensitive information
• Proven ability to manage deliverables and metrics against aggressive targets and timelines
• Proficiency with computer systems and applications
• Ability to maintain high volume and high-quality content in a fast-paced environment.
• Ability to communicate and interact with others effectively in a professional, courteous manner.
• Ability to communicate clearly and concisely, both written and oral
• Ability to multitask and prioritize effectively
• Ability to resolve complex issues with guidance from others

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

(Pay range $65-$75k)

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

• The physical activity requirements of the position range from Light to Medium Physical Work.
• Constant – standing, watching, touching, listening, walking, talking
• Frequent - grasping, pushing, pulling, kneeling, stooping, crouching, lifting, driving
• Potential –running, jumping, yelling, or other rapid or forceful movement in emergencies
• Visual acuity requirements include color, depth perception, and field of vision…