Veterinary Client Service Representative

Veterinary Client Service Representative

Thrive Pet Healthcare Specialists are looking for a Client Service Representative to join us as part of the Thrive Pet Healthcare community. At Thrive Pet Healthcare Specialists, we provide emergency, specialty, and critical care for dogs and cats in Hoffman Estates and the greater Chicago area.

Your experience and skills:

• Previous veterinary customer service experience is required.
• Experience as an Emergency/Specialty Veterinary Client Service Representative is preferred.
• Flexible availability—nights, weekends, holidays.

You’ll grow with us here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

Benefits – our care in action we provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Compensation $18-20/hr
• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k program
• Continuing education and development support through our library of free CE courses and paid time off to complete
• Scholarship opportunities and student loan support program

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $18-20/hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care.

Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, Here Fur You  Helpline, online booking, and flexible financial options make accessing quality care simpler—giving families the peace of mind their pets deserve.