Sr. Technical Service Account Manager; Sr. Scientist

Job Overview

A Senior Technical Service Account Manager will provide technical support to new or existing customers with growth potential to grow sales of Tate & Lyle ingredients. This position requires a technical professional with 6+ years of experience in the food industry with an expert level of knowledge of food systems, ingredient functionality, and processing across a broad range of food applications.

Experience and knowledge of Beverages and Nutrition focused products, formulating, and processing is required. The candidate must have strong communication and interpersonal skills and be comfortable working in a fast-paced environment with many customers across a broad range of applications. The ability and willingness to lead and mentor more junior scientists in technical details, and in demonstrating proper ways of working is expected.

Contribution is measured through quality growth in the technical project pipeline and conversion of technical opportunities to sales. Willingness to travel up to 50%.

• Be a technical resource within the technical community at customers and within Tate & Lyle.
• Lead customer projects and provide technical expertise to address customer issues.
• Partner with sales teams to build a strong project pipeline by identifying and shaping new opportunities.
• Understand customer needs and use insights to support solution design, pipeline development, and technical strategies.
• Provide customers with technical support related to processing issues or challenges.
• Understand customer culture, capabilities, structures and processes to support the development of fit-for-purpose solutions.
• Follow and share market intelligence and industry trends to contribute to solution development.
• Promote Tate & Lyle’s technical leadership position by presenting new product ideas and technologies to existing and potential customers and at Technical Symposiums.
• Support customers in using ingredients by leveraging an understanding of Tate & Lyle’s ingredients portfolio and their applications.
• Create recognition for Tate & Lyle’s ingredients/technologies by developing and fostering relationships within the industry.
• Build relationships with key decision makers in customer organizations leading to new opportunities.
• Build a strong and diverse internal network to draw upon the right sources of expertise as required.

• Customer/Market Driven: Understands and anticipates customer/market aims, needs, processes and success measures to develop and position solutions that have real impact. Strong understanding of beverage, nutrition shake and bar science and processing conditions, and the formulating and processing challenges associated with these sub-categories. Actively seeks feedback and uses market insights to deliver customer value at every stage of the research, development and delivery process.
• Commercial Savvy: Combines insights on technical expertise, the external environment and customer business with a deep understanding of Tate & Lyle to drive commercially astute business decisions consistent with strategic objectives.
• Technical Solution Development: Plays a critical role in developing innovative solutions to complex food and beverage problems. Thinks creatively, analytically and holistically, employing curiosity to explore problems and generate impactful solutions.
• Research and Process Effectiveness: Leverages internal processes and systems to execute work meeting scientific and professional standards. Carries out rigorous and high‑quality research that elevates Tate & Lyle’s brand as a world‑class solutions provider.
• Collaboration and Influence: Seeks out colleagues, customers and external partners to create more effective solutions. Operates across the matrix and integrates work across functional and geographical boundaries to increase shared learning, speed to market and financial impact. Acts as an advisor internally and externally to inform thinking and action when solving complex problems. Influences and collaborates effectively with stakeholders.
• Results Focused: Takes accountability for delivering world‑class solutions. Proactively takes ownership and shows initiative in…