Regional Parts Specialist

Hours

Monday through Friday, 8:30am to 5:30pm

Non Exempt

0%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

• Support dealers and customers in helping to identify and quote parts.
• Occasional use of parts lists, maintenance manuals, electrical diagrams, and parts drawings to identify parts.
• Occasional communication with factories to receive technical direction to identify parts.
• Occasional communication with local Technical Centers and local Parts Facilities to identify parts.
• If unable to successfully identify a part, request assistance from other Technical Clarification team members.
• Process incoming quotes and orders from dealer’s direct sales customers.
• Check account status and update account information, enter new customer data into the system.
• Order processing (quoting, order entry, P.O. receiving and invoice processing).
• Filing (keep customer files, sales orders, invoices and credit card receipts).
• Credit card processing (process credit card purchases via online credit card system).
• Customer service (take incoming phone calls).
• Process return authorizations.
• Follow up on open quotes and order daily.
• Upload and maintain customer accounting documents to Docushare.
• Other duties as assigned.
• Bachelor’s Degree from an accredited university.
• Preferred mechanical aptitude to understand part and electrical drawings.
• Preferred high level of analytical/problem solving skills and critical thinking.
• Must have good organizational skills.
• SAP experience is preferred.
• Ability to multi-task in fast paced environment.
• Ability to prioritize workloads, focus, eliminate errors, and maximize efficiency.
• Excellent verbal and written communication skills.

Warehouse, showroom, and office environment will be experienced. Exposure to possible hazards may include noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

Frequent: standing, walking, bending, stooping, lifting, pushing, and pulling, repetitive foot, leg, hand, arm, shoulder, and torso movements. Periodic: operating power equipment, sitting at desk, utilizing computers and phones.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening.