Community Service Officer

Community Service Officer

The position of Community Service Officer is responsible for animal related ordinances, local parking ordinances, traffic direction, property damage crashes, Police Department front desk duties and the performance of police related tasks which do not involve criminal investigations. This non-sworn position requires a working knowledge of the functions of the police department, including support divisions and outside resources. As CSO you will respond to and interact with residents, employees, business owners and others within and outside the organization in a courteous, professional and effective manner, always placing emphasis on customer service and serving the community.

Frequent contact with the public demands a strong dedication to customer service and serving the community. Hours and schedule 40-hour work week - 10-hour shifts. Workdays will rotate, shifts include some weekends and holidays. (Shifts are chosen annually, by seniority) Current shifts 6 a.m.

- 4 p.m. 3 p.m.

- 1 a.m. 8 p.m.

- 6 a.m. Compensation 2026 starting hourly rate of $28.1579/hour ($58,568 annually) All positions require a pre-employment Village-paid background investigation, including credit and drug screen/physical.

The mission of the Village of Hoffman Estates is to continually improve the quality of life for our 53,000 residents and business community by providing responsive and efficient municipal services. Our location, 30 miles west of Chicago in the Golden Corridor of Interstate 90, provides excellent access to all major attractions within the Chicagoland area and the Midwest. Over 26,000 people are employed by the more than 800 businesses operating in Hoffman Estates.

Recently ranked one of the best places to live in Illinois, the Village of Hoffman Estates offers high-quality schools, parks, entertainment and recreational opportunities, as well as a variety of housing options.

1 - Handle non-criminal complaints as assigned; prepare appropriate reports and paperwork; maintain activity logs as necessary; handle walk-in complaints and associated reports, which are minor. Provide assistance to the general public; provide information and directions; handle or route inquiries or problems to the appropriate police staff member. Daily 15%

2 - Responds to private property damage crashes, disabled vehicles, vehicle lock-outs, abandoned auto and lost/found property calls and document accordingly. Must be knowledgeable with state law and Village policy pertaining to traffic crashes and tow policies. Daily 20%

3 - Responds to animal related calls for service, as assigned. This may include checking animal traps, confiscating, chasing, capturing and transporting wild or domesticated animals, locating owners and determining if an ordinance violation has occurred and issuing a citation, if appropriate. May require tranquilizing an animal, in some extreme cases. Daily 5%

4 - Perform parking enforcement. Patrol an assigned area using a patrol car and on foot to issue tickets to over time or illegally parked vehicles. Daily 15%

5 - Performs traffic control and other special event duties. Monthly as required

6 - Monitors the police radio and responds to requests from police officers and dispatch. Provides staff support to officers by running and collecting data on arrestees, making notifications and confirming warrants and LEADS information. Daily 20%

7 - Responsible for monitoring building cameras and real time information center. Monitors individuals in holding cells, front lobby, security garage and other secure locations on closed circuit T.V. for proper conduct, safety, medical or other needs. Quarterly 25%

8 - Fill in for crossing guards, as needed. Weekly less than 5%

9 - Performs detention facility duties as assigned. This may include processing, searching, and monitoring prisoners. Daily 5%

10 - Front desk services and related tasks as assigned. Greets Police Station visitors and answers incoming calls in a courteous and professional manner and ascertains the nature of the calls. Gathers the necessary information to transmit or relay and prioritizes calls based…