Ocean Import Coordinator

The Ocean Import Coordinator is responsible for managing the end-to-end ocean import process, ensuring timely cargo movement, regulatory compliance, and exceptional customer service. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced logistics environment.

• Salary up to $75,000, depending on experience
• Health, dental, and vision insurance
• 401(k) with company match

• Manage full-cycle ocean import shipments from booking through final delivery
• Coordinate with international agents, steamship lines, customs brokers, truckers, warehouses, and customers
• Track and trace shipments; proactively communicate status updates to clients
• Prepare and review import documentation (B/L, arrival notices, ISF, delivery orders, invoices, etc.)
• Ensure compliance with U.S. Customs regulations and company SOPs
• Monitor shipment milestones and resolve delays or service issues
• Arrange inland transportation and final mile delivery
• Accurately enter and maintain shipment data in the operating system
• Audit and process vendor invoices; prepare customer billing
• Support continuous improvement initiatives and maintain high service standards

• 2+ years of ocean import experience within a freight forwarder or NVOCC environment
• Strong knowledge of ocean import documentation and U.S. Customs procedures
• Experience coordinating with steamship lines and overseas agents
• Proficiency in freight forwarding software and Microsoft Office (Excel, Outlook, Word)
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills