Traveling Field Service Technician -Northeast

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

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* Job Summary:

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* Xylem seeks to hire a Traveling Field Service Technician to be responsible for leading, coordinating and completing startup, service, and contract activities for Xylem products. The Technician will be responsible for establishing and maintaining an exceptional brand relationship with our customers by acting as a trusted adviser and resource during all on-site and remote support activities. The Field Service Technician must be passionate about providing legendary customer service and compliance with all established Environmental, Safety & Health policies and procedures.

** This is a travel field service technician position- the ideal candidate will have flexibility to travel a minimum of 3 weeks/month anywhere in the United States and reside close to an airport.*
* ** Essential Duties/Principal Responsibilities:*
* + Service skills and repair situation management

+ Responsible to complete all tasks from installation, startup, functional & performance testing, training, project closeout, warranty transition, service, and aftermarket contracts. Capability of handling PLC software modification a plus

+ Responsible to identify service requirements and manage site resources to complete the activities on time. On site management of other suppliers or Xylem resources as needed.

+ Conducts Total Care equipment condition audits to establish service opportunities and potential actions to lessen Customer equipment downtime

+ Works with Customer's representatives to understand equipment issues, troubleshoot and diagnose root-cause problems, and arranges necessary parts and service to resolve issues.

+ Timeliness, commitment to customer, and a driving sense of urgency is a requirement

+ Collaborate and manage customer communications (requests, complaints, observations, etc.) with the appropriate Xylem internal teams to bring timely resolution to Customer issues.

+ Review specifications, design and scope of supply of the assigned projects in order to have a clear and detailed understanding of the requirements to help streamline onsite service completion.

+ Customer Management and Communication Skills

+ Actively explore and identify unmet customer needs and provide opportunity for innovative solutions. Identification and follow through for potential parts and service opportunities with customers

+ Is able to work with different levels of the customer organization, to understand what information needs are required by each level, and deliver same in a timely and complete manner

+ Works with Customers to identify and propose PMA contracts.

+ Identification of opportunities to expand Xylem's footprint in customer's facilities across sister brands and competitor installations. Communicate this with both the Customer and other Xylem groups

+ Responsible to prepare, organize & perform on site training related to the equipment operation, safety, and preventative maintenance.

+ Reporting and documentation

+ Responsible for timely completion and submittal of all activity reports (weekly) and other associated documentation.

+ Responsible to identify modifications to existing product/project documentation and communicate to Customer and Xylem project team for review & approval.

+ Reviews budgeted hours and confirm service labor forecast based on service activity specifics/requirements. Monitor and manage site hours to remain within budget

+ Responsible to ensure all equipment on site work per safety and quality requirements and per company and project specifications.

+ Follow and comply with all Environmental Safety & Health (ESH) policies.

+ Participation in Xylem Watermark volunteer activities

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* Minimum Qualifications:

Education, Experience, Skills, Abilities, License/Certification:*
* + 3 to 5 years' experience with Ozone oxidation process equipment in the municipal or industrial, water or wastewater fields is a plus.

+ Ability to read and understand Process and Instrumentation Drawings (P & ), Examples: hydraulic profile diagrams, gas and liquid piping or open channel, gas diffusion in liquid (porous diffusers, side stream gas injector), mechanical level control (weir), pump, valves, support and skids, etc.

+ Training and repair service experience in instrumentation (flow meters, level transmitters, temperature transmitters, pressure transmitters, Dew-point analyzer, etc.).

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Experience with electrical equipment for low & medium voltage power distribution panel, conduit and cable trays, grounding and three phase network configuration, harmonics and distortion, IEEE & NEC

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